Customer Service Coordinator

**Attractive Remuneration Package**

**Job security**

**Development opportunities**

**Great team culture**

**Its more than just a job, it’s a career.**

We are seeking a motivated **Customer Service Coordinator** to join the Ken Hall team. Our Customer Service team is at the forefront of our quality service delivery to our valued customers for scheduling bookings and attending to enquiries. Our returning customers are the reason for our success

If you think this sounds like you, and you have the skills that we have outlined in our job description below, we’d like to hear from you.

**What you’ll be doing day to day**:

- Answering and directing a high volume of incoming calls
- Allocating and scheduling work orders efficiently to the field team
- Following work orders with our tradesmen and clients to ensure the highest level of service
- Scanning, data entry and other administrative duties
- Liaising with customers, Property Managers and clients daily
- Communicating and liaising with the internal administration team to keep records up to date
- Ensuring that daily work schedules for trade staff are accurately recorded and all information and job notes are up to date
- Facilitating team work and ensuring best practice processes across the Customer Service Coordination team

**About you**:

- Proven experience handling a high volume of incoming calls (call-centre experience desirable)
- Solid knowledge of suburbs and scheduling work
- A genuine passion for providing excellent customer service
- Excellent presentation as you are the "Face of the Company"
- A "can do attitude" committed to getting the job done
- Self
- motivated with the ability to adapt to changing working environments
- Resilient to daily work challenges
- Intermediate Computer Skills - including Microsoft Word, Excel and Outlook
- Excellent communication skills both on the telephone and face-to-face
- Enjoy working in a team environment and be willing to help others
- Previous experience in Customer Service delivery
- Simpro knowledge advantageous

**Benefits - Why Work with us?**
- Attractive remuneration package
- Secure permanent full-time position
- Wellbeing & training programs
- Career progression opportunities
- Immediate start
- Supportive team culture
- Trade discount program
- Referral bonus program

**How to apply?**

Are you someone that can deliver quality work and provide a high level of service to our customers?

Please note, only applicants who are successful in progressing to the interview stage will be contacted.

**WHY CHOOSE KEN HALL?**

We recognise the importance of quality staff as the key to our business success. At KHP we employ good people who are highly skilled. We pride ourselves on that what we do today is better, faster and more reliable than what we did yesterday.

With now over 160 staff we are looking for an enthusiastic and professional Customer Service Coordinator who can bring a point of difference to our growing team and be part of our great team culture.

We're looking for positive, energetic and passionate people who want careers not just jobs and who thrive in an infectious culture of success and collaboration.

When a customer puts a job in our hands it is the ultimate compliment.
- Ken Hall Plumbers acknowledges Aboriginal and Torres Strait Islanders as the traditional owners of country throughout Australia and their ongoing connection to land, sea and community. We pay our respect to them and their cultures, and elders both past and present. Ken Hall Plumbers recognise the value of and strongly support the principles of equal employment opportunities in the workplace._

**Salary**: $58,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Maternity leave
- Parental leave
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person