Facilities Manager

**About Evolve FM...**

**Evolve FM** is the only 100% Indigenous owned full-service property and integrated facilities management company in Australia and is Australia’s only Indigenous property services provider under the whole of Australian Government property services arrangement. With a vision of “Equity through Opportunity”, Evolve FM seeks to use the medium of first-class property services to provide employment and economic opportunities for Australia’s first peoples, while being open to employees of all backgrounds and aspirations.

Evolve FM is an inclusive, welcoming, flexible, and empathetic workplace where you can bring your whole self to work and balance your commitments and responsibilities outside work.

Our innovative approach and service quality were recognised in the ACT Telstra Business Awards, where we were awarded the ACT Winner for Indigenous Excellence.

Evolve FM is a Supply Nation Certified Supplier, NSWICC Member as well as having obtained ISO certification in 9001:2015, 14001:2015, 45001:2018 and we are always looking for great people to join our team

The Facilities Manager is responsible for managing the day-to-day activities related to client properties and ensuring exceptional service delivery. Acting as a client champion, the Facilities Manager will serve as the primary point of contact for client stakeholders. This role encompasses a range of property-related responsibilities, as required by the client and detailed below.

**Reports To**Operations Team Lead

**Main Duties**

**Client/Stakeholder Management and Technical Facilities Services**
- Proactive client/stakeholder management, focusing on exceeding client expectations and building strong relationships at all organizational levels. Engaging with stakeholders to understand and meet their needs.
- Identifying opportunities for value-added services through Facilities Management (FM).
- Attending and managing monthly and ad-hoc meetings, ensuring action items are completed. Coordinating regular FM meetings and providing technical facilities services for the Sydney region's client property portfolio.
- Acting as the primary contact for contractors, conducting site inductions, and ensuring access protocols are followed for work orders.
- Additionally, supporting the Manager of the Property Services Team and performing other activities as directed.

**Facilities Management Support and Property Maintenance Plans**
- Familiarise with and manage the process of loading jobs using the work order management system.
- Follow up on outstanding jobs by directly engaging contractors and updating affected client staff on work order progress.
- Ensure the facilities management team consistently delivers high levels of client communication and service, championing the client’s needs.
- Maintain a sound understanding of the Property Asset and Maintenance Plans/Schedules for every client site.
- Collaborate with National Company Teams to ensure property requirements and information are current and accurate.

**Vendor and Contractor Management**
- Review the performance of downstream contractors supporting the Sydney region sites.
- Collaborate with Company Procurement and the facilities team to manage contractor performance.
- Ensure Evolve FM provides accurate and timely communications regarding procurement and contractor information to the client Property team.

**Service Improvement and Reporting/ Data Management**
- Identify service gaps and implement effective changes for client sites.
- Develop and encourage process improvements, focusing on continuous improvement in service delivery.
- Explore innovative solutions to enhance the client relationship and service delivery.
- Achieve set Key Performance Indicators (KPIs) and Service Level Agreement (SLA) targets.
- Generate operations and ad-hoc reports as required by the client, ensuring data accuracy.
- Collaborate with the Evolve FM team to fulfill specific client reporting or information requests.
- Monitor and input action items, assisting with resolution.

**Operations Management**
- Recommend and implement continuous quality improvement practices and industry best practices.
- Ensure all Critical Environment (CEM) requirements are met.
- Regularly review operations to identify opportunities for cost reduction and improved operational standards. Provide after-hours assistance as required.
- Manage and monitor core service minor works at Sydney sites, including developing project plans and processes for minor works as needed.

**Risk Management and Health & Safety Management**
- Develop and maintain a property risk management program, including audits, as required.
- Ensure disaster recovery and business continuity plans are implemented and maintained.
- Implement and maintain escalation and incident reporting procedures.
- Assist in developing guidelines and strategies for compliance with Evolve FM’s business conduct standards.
- Ensure a safe working environment is provided at al