Hotel Duty Manager

**About the business**

This is our flagship property; this is Rydges, reimagined. With a complete refurbishment of all 370 rooms, suites and apartments, signature restaurant and bar, eleven events spaces, a new rooftop terrace overlooking Her Majesty's Theatre, interactive fitness center and rooftop pool. The new Rydges Melbourne will offer unforgettable hospitality... Is your mind racing yet?

Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark ‘too easy’ service.

**About the role**

Refreshingly local, we’re after a Duty Manager to provide guests with world class customer service, solve problems and fit in to our pre-existing “Can Do” culture.

Sound like you? Throw your hat in the ring to make Rydges Melbourne the talk of the town.

**Key responsibilities**:

- Manage the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments.
- Ensure smooth check-in and check-out processes for guests, resolving any issues or complaints promptly and effectively.
- Supervise and coordinate activities of hotel staff, including scheduling, training, and performance evaluations.
- Monitor and maintain hotel facilities and appearance to uphold quality standards and cleanliness.
- Implement and enforce hotel policies and procedures to maintain security and ensure compliance with health and safety regulations.
- Handle guest inquiries and complaints in a professional and courteous manner, striving to exceed guest expectations.
- Collaborate with other departments to coordinate services and activities, ensuring seamless guest experiences.
- Manage and oversee special projects and events as assigned by the hotel management.

**Skills Required**:

- **Leadership**: Ability to lead and motivate a diverse team, ensuring smooth operation and guest satisfaction.
- **Problem-Solving**: Capacity to quickly address and resolve issues that arise in a fast-paced hospitality environment.
- **Customer Service**: Strong focus on providing exceptional service to guests, handling complaints effectively, and ensuring a positive experience.
- **Organizational Skills**: Aptitude for managing schedules, budgets, and resources efficiently to maintain hotel operations smoothly
- **Communication Skills**: Effective communication with guests, staff, and management to ensure clear expectations and smooth operations.
- **Attention to Detail**: Being meticulous in overseeing all aspects of hotel operations, from cleanliness to service quality, to maintain high standards and guest satisfaction.

**Experience**: _Minimum 1 Year Hotel Experience_

**Benefits & perks**
- Renowned for our refreshingly local, down-to-earth experiences.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels - Rydges, QT, Atura, JUCY Snooze and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.

Pay: $74,000.00 - $75,000.00 per year

Schedule:

- 8 hour shift
- Every weekend
- Morning shift
- Night shift
- Public holidays
- Weekend availability

**Experience**:

- Hotel Management: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person