Brokerage Support Officer. Permanent Full Time
4 days ago
**Job no**: 505584
**Employment type**: Full Time
**Location**: ACT, Newcastle, Maitland & Hunter, Sydney, Darwin, Brisbane, Adelaide, Hobart, Melbourne, Perth
**Categories**: Aged Care
**About the Role**
As a Brokerage Support Officer, you will work closely with managers, coordinators, and the intake services team to ensure the effective delivery of brokerage support services tailored to the needs of our Aged Care clients.
We have two opportunities available: one Permanent Full-Time position and one 6-Month Maximum Term Full-Time position. This role is ideal for individuals who thrive in a fast-paced, team-oriented environment and are passionate about making a positive impact in the aged care sector.
**Key Responsibilities**
- Develop and maintain relationships with key stakeholders
- Support induction processes for new brokering partners
- Ensure brokerage service agreements are relevant, current, and compliant
- Receive, track and respond in a timely manner to enquiries from internal and external stakeholders
- Maintain an effective and efficient records management system and brokerage register
- Keep up to date with knowledge of program funding guidelines, requirements, and processes
- Assist with invoice acquittals for brokered services
**Skills & Experience**
- Strong written and verbal communication skills
- Experience in the collection and analysis of client or customer information
- Ability to manage competing priorities within a high-volume work environment
- An ability to develop and maintain positive working relationships
- Commitment to supporting and promoting the individual needs of the people we support
**About the Organisation**
Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.
Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
**Benefits**
- Thorough induction program
- Career pathways across a national organisation
- Attractive remuneration package with a monthly rostered day off (Think 12 extra long weekends a year)
- Remote working opportunity where you can work from home and be based anywhere in Australia
- Receive up to $15,900 of your annual salary tax-free through Salary Packaging, increasing your take-home pay
- Access to Fitness Passport - workplace health and fitness program that gives you and your family access to a choice of gyms and pools across your area
**How to Apply**
**Applications close at midnight on Monday the 8**th** of September, 2025**.
**Advertised**: 26 Aug 2025 AUS Eastern Standard Time
**Applications close**: 08 Sep 2025 23:55 AUS Eastern Standard Time
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