Customer Service Manager

2 weeks ago

North Lakes, Australia Drakes Supermarkets Full time

**Exciting Career Opportunity**
- Attractive salary package and 10% company discount for you and your family
- Dynamic growing company
- Join Australia's largest independent supermarket

**About us**:
Almost 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

**What we offer you**:
Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.
- 10% staff and family discount across all Drakes stores
- Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more
- In-depth onboarding and career progression opportunities
- Company funded retail management qualifications and first aid qualifications
- Vehicle leasing opportunities

This successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the departments services and products to meet the specific needs of the customers within the local area.

**About this opportunity**:
Our North Lakes store is currently looking for a motivated and hard working leader, to join and lead the store's Customer Service department.

Reporting directly to the Store Manager, this successful applicant will be responsible for managing a small team, creating rosters, serving customers, resolving customer issues, completing stock takes + much more

**Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate**:

- Significant front end and POS knowledge
- Unparalleled commitment to customer service
- Experience in leading and managing teams
- Accurate team rostering
- Passion and enthusiasm, with a very "hands on" approach
- Excellent communication skills
- Ability to liaise with both team members and management
- Ordering and cost control expertise
- Strong leadership and delegation skills
- Ability to coach, train and performance manage team members
- Commitment to work health and safety standards

**To succeed within our organisation, applicants must be able to**:

- Display a passion for customer service Express a positive "can do" attitude
- Problem solve
- Lead by example
- Motivate a team Communicate effectively with management, team members, customers and external stakeholders

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