Head of Quality

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries - and working together to build a future we can all trust.

**Our Benefits**
- Annual Bonus + Private Medical Insurance
- ThalesFlex - Hybrid work environment
- Fitness Passport Discount
- Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
- Modernised Paid Parental Leave
- Veterans Leave
- Novated Lease options
- Family support through our partnership with Parents at Work
- Personal & professional training development opportunities
- Sonder - Wellbeing & Support Partner

**The Role**

The Head of Quality provides leadership for the quality function and is accountable for the effectiveness of this function. The AMS business specialises in the development and deployment of Air Traffic Management systems and incorporates ATC Digital/HE Products and Projects, OneSKY Project and TopSKY ATC-One Product Line

The Head of Quality is focused on leading a team of quality professionals to provide Quality Assurance services to the business with direct reporting into the Director Quality and partnering with the business leadership team to address issues arising from running the business.

This position is based hybrid at our Melbourne CBD office.

**Some core responsibilities include**:

- ** Assure Quality & Compliance** - Oversee quality across bids, projects, and products, ensure compliance with safety, regulatory, and certification standards, and manage audits, reviews, and certifications.
- ** Lead Quality Function & Resources** - Plan, organise, and lead the quality team, optimising resources, developing skills, and fostering teamwork across the organisation.
- ** Risk & Performance Management** - Analyse operational data to identify and prevent risks, provide performance insights to management, and exercise authority to stop unsafe or non-compliant actions.
- ** Drive Customer Quality & Feedback** - Manage customer (internal/external) feedback, resolve issues quickly, maintain strong links with Quality Managers, and ensure quality standards meet expectations.
- ** Collaboration & Communication** - Build strong internal and external relationships, participate in corporate quality forums, share best practices, and maintain alignment with group quality systems and documentation.

**On day one you will come with**:

- Tertiary Qualifications in an engineering or related technical discipline.
- Audit Qualifications (e.g. Lead Auditor) background or qualifications is desirable.
- Experience in quality management, preferably in a system’s engineering organisation (worked on programs developed within the V-model) or other relevant technically orientated discipline.
- Detailed knowledge of the requirements of ISO 9001:2015 Quality Management System.
- Strategic influencing skills including the ability to promote improvement at all levels and across all areas of the organisation.
- Strong leadership skills that inspire team confidence and respect while motivating team members in an effective manner.
- Good communication & interpersonal skills, including ability to prepare and present reports.
- Diplomacy skills, including the ability to withstand pressures and say 'no' when quality is insufficient, or processes are not being adhered to.

HN-LN1

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right - no matter your background or personal circumstances - please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.