Head of Customer Data Quality

1 day ago

Melbourne City Centre, Australia NAB Full time

Head of Customer Data Quality-
- Job number: 803658Primary position location: VIC- Melbourne CBDCategory: Business Analysis- Category: Data & Analytics- Category: StrategyWork type: Permanent Full timeClosing at: Nov 21 2025 - 23:55 AEDT-
- **Favourite**-
- ***Bring your proven data steward skills and regulatory knowledge** **You’ll join a high-performing, growth-focused business, backing talented individuals.** **We win in the right way, which is always putting our customers first.**- Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.- In the role of Head of Customer Data Quality you will reporting to the Executive, Business Onboarding & Enterprise Services that’s doubling down on customer obsession and owning it.

**Each day you will go above and beyond to**:

- Act as Data Steward on behalf of the Domain Lead governance cadences and establish data quality practices for the Domain Work closely with Sub Domain Leaders and squads to identify data quality gaps, system enhancements to future proof and plan remediation of any data quality issues Lead and empower a team of data specialists & consultants Support Domain Product Owners in assessing Change Impacts and data risks Identify opportunities and solutions to address data gaps in support of our Customer Data Refresh agenda Oversight and accountability of reporting and analytics to support the broader EOCM Domain Own & manage the Model for identifying duplicate profiles and tagging/linking of duplicate profiles for the enterprise Proactively manage risk with relation to our customer profile data quality- **We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Proven experience in data stewardship, data quality and remediation preferably in Banking and Finance field.Compliance and controls experience and knowledge of regulatory landscape, eg AML, FATCA, CRS Subject matter expertise in managing customer data Build and maintain strong working relationships with senior level stakeholders Flexible and comfortable working in an agile, fast, and constantly changing environment. Proven experience in people management and leadership. **A diverse and inclusive workplace works better for everyone**- We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.-
- **Join NAB**- #LI-DNI

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