Head of Customer Data Quality

1 day ago

Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $120,000 - $180,000 per year

Head of Customer Data Quality

  • Job number: 803658

  • Primary position location: VIC- Melbourne CBD

  • Category: Business Analysis

  • Category: Data & Analytics

  • Category: Strategy

  • Work type: Permanent Full time

  • Closing at: Nov :55 AEDT

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  • Bring your proven data steward skills and regulatory knowledge

  • You'll join a high-performing, growth-focused business, backing talented individuals .

  • We win in the right way, which is always putting our customers first.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Head of Customer Data Quality you will reporting to the Executive, Business Onboarding & Enterprise Services that's doubling down on customer obsession and owning it.

Each day you will go above and beyond to:

  • Act as Data Steward on behalf of the Domain

  • Lead governance cadences and establish data quality practices for the Domain

  • Work closely with Sub Domain Leaders and squads to identify data quality gaps, system enhancements to future proof and plan remediation of any data quality issues

  • Lead and empower a team of data specialists & consultants

  • Support Domain Product Owners in assessing Change Impacts and data risks

  • Identify opportunities and solutions to address data gaps in support of our Customer Data Refresh agenda

  • Oversight and accountability of reporting and analytics to support the broader EOCM Domain

  • Own & manage the Model for identifying duplicate profiles and tagging/linking of duplicate profiles for the enterprise

  • Proactively manage risk with relation to our customer profile data quality

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Proven experience in data stewardship, data quality and remediation preferably in Banking and Finance field.

  • Compliance and controls experience and knowledge of regulatory landscape, eg AML, FATCA, CRS

  • Subject matter expertise in managing customer data

  • Build and maintain strong working relationships with senior level stakeholders

  • Flexible and comfortable working in an agile, fast, and constantly changing environment.

  • Proven experience in people management and leadership.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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