Claims Quality Assurance

18 hours ago

North Sydney, Australia Kennedy Reid Full time

12 month contract with potential for permanency
- Working for a well regarded international insurer
- North Sydney location with WFH flexibility

**About The Company**:
Our client is a global insurer with operations in 54 countries and territories with a stellar reputation in the market. They are seeking a professional to join their successful organisation on a 12 month fixed term contract to to support the Australia and New Zealand claims operations. The role is based in Sydney and offers work from home flexibility. If you enjoy leading improvement and change plus have great stakeholder management and training skills this role is for you.

**The Benefits**:

- Work for a leading employer in the insurance industry
- Progression and development opportunities
- North Sydney location with 2 days a week work from home
- Dynamic team culture with a supportive and friendly environment
- Be a key driver in team upskilling and process improvement
- Great opportunity for someone with prior QA and insurance experience to take the next step in their career.

**About the Role**:

- Provide quality assurance across the claims lifecycle
- Assist with the development and implementation of best practice guidelines within claims
- Review Claims decisions and outcomes in line with regulatory framework
- Ensure compliance across claims procedures
- Deliver reporting, action plans and training to stakeholders across the business
- Provide consultations and advice on technical matters

**About You**:

- Prior Quality Assurance experience within general or life insurance
- Experience within Claims would be favourable
- Strong communication and problem solving skills
- Strong reporting and analytical abilities
- Process driven mindset

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