Quality Assurance Officer

**Quality Assurance Officer**:
NSW - Newcastle, VIC - Melbourne CBD, NSW - Sydney CBD Risk Full Time
- **Administer quality assurance reviews and provide process stabilisation where appropriate**:

- **Deliver on a comprehensive quality assurance program**:

- **Join a rewarding organisation that truly values their employees through recognition initiatives**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,800 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Sydney, Melbourne, or Newcastle**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to administer quality assurance reviews and providing process stabilisation where appropriate. The role assists the team in engaging and presenting to internal customers, identifying trends, and providing insights and reports into performance against the strategic, operational, customer and performance objectives for EML Business units.

The position is responsible for delivering upon a comprehensive quality assurance program to support the delivery of scheme initiatives that impact of the scheme’s sustainability, consistency, and customer service.

The role will focus on the completion of reviews and reporting in an efficient and timely manner, through successful engagement with the team and all stakeholders.

This will be a **permanent** position based in the **Sydney CBD, Melbourne, or Newcastle** office.

**YOUR RESPONSIBILITIES**
- Conduct quality assurance reviews in line with the quality assurance review program, and as needed, to ensure that regulatory, legislative, control and contract compliance measures are being achieved/performed as required.
- Engage with internal stakeholders and present findings and insights
- Assist in the preparation and execution of audits by external auditors. Assist with the provision of feedback of outcomes and actions.
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
- Plan for and support the completion of quality assurance reviews in line with the quality assurance review program, and as needed, to ensure that regulatory, legislative, control and contract compliance measures are being achieved/performed as required
- Ensure reviews undertaken by team are of a quality standard

**ABOUT YOU**
- Previous experience in a similar role, working within in in a fast-paced insurance environment
- Experience and skill in the use and management of PowerBI advantageous
- Strong experience in personal injury claims management including litigation, particularly significant injury claims
- Audit experience advantageous
- Competent in Microsoft office suite including MS Word, MS Excel, PowerPoint and Acrobat
- Excellent understanding of jurisdictional legislation and the associated regulations
- Sound knowledge of business unit performance measures

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super
- 17.5% annual leave loading

**At EML we are continuing to hire nationally during COVID-19. As a business, we will be following government guidelines therefore, your onboarding may consist of both in office and/or work from home elements.