Claims Governance Lead

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:

Your Role:

This role will ensure that the claims handling processes within Chubb are compliant, efficient and aligned with internal policies and external regulations. It will support the goals of the Claims Regulatory and Governance team to uplift compliance, process improvements and effective risk management.

This is a 12 month fixed term contract.

Your Responsibilities:

Quality assurance

Trend analysis from quality review output
Lead internal reviews
Customer remediation support

Training and development

Training and guidance to claims staff to ensure compliance with best practice and regulatory requirements
Supporting the handling of complex or sensitive claims

Policy and process oversight

Develop, implement and maintain claims governance policies and procedures
Maintain the Claims intranet page

Compliance monitoring

Implementation of regulatory change into claims practices
Conduct reviews and risk assessments
Provide claims support during internal and external assurance reviews
Support implementation of recommendations from assurance reviews

Stakeholder management

Liaise with claims management and other internal stakeholders to effect required procedural improvements and changes
Support the development of new claims initiatives or system changes
Reporting on trends, risks and performance metrics
Recommend improvements based on data analysis and assurance findings

Claims handling experience
Governance or compliance exposure in an insurance company (financial service experience will be considered)
Proven ability to lead, influence and manage stakeholders
Familiarity with regulatory obligations including GICOP and CPS 230
Knowledge of risk management and compliance frameworks
Data and reporting tools including Power BI, and Microsoft suite
Attention to detail
Relevant certifications in business administration, insurance, risk management of a related field

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enroll into the Chubb Limited discounted stock purchasing scheme.