Home Quality Assurance Consultant

4 days ago

Sydney, Australia Youi Pty Ltd Full time

**Join our Team as a Home Quality Assurance Consultant in Sydney Metro Area**

**About the Role**:
As a Home Quality Assurance Consultant, you will play a crucial role in ensuring that Youi continues to uphold its promise of excellence in home repairs and customer service. Working closely with our internal teams and service providers, you will conduct on-site audit inspections on mid and completed repairs, ensuring they meet our high standards.

**Your responsibilities will include**:

- Collaborating with the home claim and assessing teams to achieve quality repair resolutions.
- Providing feedback to internal departments to ensure compliance with internal processes.
- Reviewing and validating the performance of our network of Home Service providers, focusing on cost, quality, and customer service.
- Assisting in the improvement of our Quality Assurance platform and Builders Self Assess processes.
- Supporting claims advisors, assessors, and builder’s teams with tasks and contentious claims.
- Building strong relationships with our service providers and resolving disputes through technical advice and customer-focused solutions.

**About You**:
To succeed in this role, you will need:

- A background in Home Claims Management, Home Assessing, or a trade background with a thorough understanding of repair requirements.
- Proven verbal and written communication skills, with the ability to prepare engaging reports and presentations.
- Knowledge of the building industry and familiarity with claims/building terminology and processes.
- Strong interpersonal skills and the ability to build effective relationships with stakeholders.
- A current and unrestricted driver’s licence.
- Hybrid working condition from home and/or in office.
- Working in a collaborative team environment.

**Why Youi**:
Join a dynamic team that values innovation, quality, and customer-centric service. At Youi, we offer a supportive work environment where your contributions are recognised and opportunities for career advancement are plentiful.
- 9-day fortnight roster, where you enjoy every second Friday off
- 22 Days Annual Leave, plus volunteer leave and annual salary reviews
- A culture of high performance and autonomy in a supporting and fun, team environment
- Bi-annual incentive
- Company Car and Fuel Card included

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