Quality Assurance Officer

**Company Description**
Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

This position is responsible for supporting Quality Assurance for Claims. You will provide claims administrative support services to other parts of the business within specified guidelines and may be directly supervised.

In addition to this the Claims Quality Assurance Officer will provide ongoing file maintenance and administrative support to Quality Assurance Managers, Specialists and Consultants as well as supporting the overall quality assurance process.

In this role you will:

- Provides Claims Quality Assurance administrative support service within specified guidelines and TAL values.
- Responds to QA enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary.
- Records all information accurately on appropriate systems.
- Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.
- Offers support to team members, sharing learning and best practice in order to contribute to overall team effectiveness.
- Understand the responsibility of TAL in relation to the Privacy law and compliance guidelines and execute QA within these laws and guidelines.
- Proactively raise and support rectification of compliance breaches.
- Produce high-quality, accurate and compliant work.
- Ensure adherence to regulatory and TAL’s policies and procedures.
- Raise potential risk issues in daily operations across systems, policies and procedures that may result in TAL being exposed to financial instability, fraud, not fulfilling regulatory requirements or litigation including behaviours that may be discriminatory or undermine TAL’s core values.
- Collaborates with others to ensure that the customer gets a flawless product or service.

**Qualifications**
To be successful in this role you will have,
- Relevant work experience or equivalent vocational training, with regard to Quality Assurance and Claims processes.
- Reasonable written and oral communication skills.
- Familiarity with Claims and company-wide procedures, policies and guidelines

**Desirable**
- Experience in the financial service industry
- Experience with TAL products and systems.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
**Additional Information**
Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don’t just say it; we do it. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.