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Member Engagement Consultant

2 weeks ago

Gold Coast, Australia RACQ Full time

**Member Engagement Consultant**
**(**
**Job Number**:
**220001FX**
**)**

**Description**

**Member Engagement Consultant Helensvale**

**About the role**

We are seeking highly motivated, resilient, reliable, positive customer service professionals to join our Member Engagement retail team.

Engage with our members and deliver tailored solutions across a range of core products (assistance, insurance and banking) and services.

You will deal with member enquiries, relating to Banking, Roadside Assistance and Insurance policy alterations, quotes and new business. The Member Engagement team use a unique approach, as you are empowered to engage with each member and provide recommendations on products and services that suit their individual needs.
- Determine, understand, and deliver on our member’s needs
- Create an open, engaging environment where members feel at ease
- Promote RACQ products and facilitate referrals to specialist staff

**About you**
- Sales and/or customer service experience in a retail or contact centre environment
- Previous experience in banking or financial services ideal
- Team players who are committed, reliable and positive
- Strong listening skills, an engaging communication style and proven ability to determine your customers’ needs
- Attention to detail and accurate data entry skills, while working in a fast-paced, structured environment
- Adaptable and accepting of change
- Second language desirable

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you;**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

**Work Locations**

Helensvale