Engagement Support Officer

5 days ago

Gold Coast, Queensland, Australia Department of Primary Industries (Queensland) Full time $60,000 - $90,000 per year

As Our Engagement Support Officer, You Will

  • Support the delivery of community and stakeholder engagement campaigns, through independent completion of tasks using discretionary judgement to ensure program deliverables are achieved within project milestone timeframes.
  • Work under guidance to determine and implement own work priorities, follow established procedures and track progress of individual deliverables in alignment with project requirements. Consult with team members to ensure effective co-ordination of activities reflecting the overarching stakeholder engagement strategy.
  • Demonstrate excellence in customer service when liaising with internal stakeholders and managing incoming enquiries from external stakeholders through a client relationship management system.
  • Respond to queries within knowledge base or delegate queries to the appropriate officer for action. Escalate complaints and identify reputational risks and issues in relation to potentially sensitive matters and circumstances.
  • Liaise with external service providers to achieve optimal outcomes for project deliverables.
  • Use program systems and mapping systems to effectively plan and report project activities.
  • Identify continuous improvement opportunities for optimal delivery of tasks to meet project outcomes.
  • Contribute to identifying enhancements to the programs client relationship management system and undertake user acceptance testing.

You may also have -

  • Experience in using a client relationship management system and task management software is highly desirable.

The work we do is widespread and varied, but our people are united by an innate sense of purpose, and a passion to serve their fellow Queenslanders. Our people are talented, down-to-earth and resilient, and the work they do every day fills them with gratification and pride. This is what keeps them coming back.

Here are some other reasons why our people choose us:

  • Have visible impact in your community, and directly contribute to making Queensland a better place to live.
  • Flexible working options that encourage a healthy work-life balance.
  • Salary sacrificing options and competitive superannuation.
  • A variety of fantastic leave benefits, supported across the broader Queensland public sector.
  • Access to confidential and free counselling for you and your immediate family members through our Employee Assistance Program.
  • We are committed to preventing violence against women and are proud to be a White Ribbon accredited workplace.

Join us and help preserve and protect Queensland's biosecurity.

Visit to learn more about us and what we do.

Applications to remain current for 12 months

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

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