Quality Assurance Officer

Quality Assurance Officer

**Primary Details**
Time Type: Full time

Worker Type: Employee

**Quality Assurance Officer**
- **Location: Parramatta or Newcastle**:

- **Type: Permanent, Full Time**

**The opportunity**

**Your new role**

As a Quality Assurance Officer, you will undertake quality assurance reviews to assess Case Manager output across our Managed Funds portfolio, to ensure that QBE are meeting legislative requirements.

In this position, you will:

- Analyse and present findings (including risk items) from file reviews, as well as deliver internal reporting requirements
- Provide positive and constructive feedback and coaching to Case Managers on review outcomes
- Where required, participate in regulatory forums and provide updates to relevant management teams
- Where required undertake reviews assessing QBE's adherence to contractual and regulatory requirements
- Demonstrate compliance with relevant laws, regulations, licenses, industry codes, and company policies

**About you**
- Solid experience as a Case Manager within NSW Workers Compensation
- Excellent time management skills, able to prioritise a monthly schedule and work well to deadlines
- Excellent communicator (written and verbal), with strong facilitation and relationship building skills
- An experienced coach who is confident in analysing performance and providing feedback
- Prior experience in file reviews or audit
- Experience training individuals or teams
- Strong knowledge of Microsoft Excel and PowerPoint

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**and let's make it happen**

**Skills**:
Analytical Thinking, Communication, Compliance Training, Critical Thinking, Detail-Oriented, Intentional collaboration, Managing performance, Prioritization, Process Improvements, Quality Assurance (QA), Quality Control (QC), Regulatory Compliance, Report Writing, Standards Compliance, Time Management

Application Close Date: 27/11/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job ID 331008