Customer Service Officer

6 days ago

South Brisbane, Australia Collar Group Full time

Kick start your career within the Broking industry.
- Only a 10 minute walk from South Brisbane Train Station.
- Fanastic opportunity with career progression opportunities.

**Our Client**

Focusing on their customers above all else, our client takes a personal approach to each client to evaluate all aspects of their business, their risks and their situation in order to truly understand them, and provide valuable advice and outstanding service.

Recognised as one of Australia's leading risk management and insurance brokers providing risk financing, insurance, risk management and claims management solutions, our client believes in accountability, empowering our people and delivering market leading customer solutions.

**The Role**

Based in South Brisbane, you will be responsible for triaging incoming calls, categorizing them based on urgency and obtaining necessary details before forwarding on to relevant department.

You will collaborate and create strong relationships with customers, team members and finance department - with the ultimate goal to work as part of a team to provide the best possible outcome for your clients.
- You will be expected to provide excellent customer service to customers by addressing enquiries, resolving issues and offering information about insurance policies.
- Handling policy related enquiries, guiding customers through coverage details and claims procedures.
- Perform general administrative tasks to support daily operations such as data entry and document preparation.
- Accurate processing on invoices.
- Maintaining up to date customer records, ensuring compliance with company policies and regulatory standards.

**Your Skills & Experience**

We are looking for a dedicated customer service individual, with a strong commitment to providing outstanding service within the insurance industry:

- Proven experience in a customer service role, preferably within the insurance industry.
- Familiarity with insurance policies and procedures is a plus.
- Excellent communication skills, both written and verbal.
- Ability to work autonomously, with well-developed time management skills & attention to detail.

**What's on Offer**
- Full-time permanent opportunity
- Learning & Development opportunities across all lines and complexities of insurance.
- Exposure to a diverse set of clients from SME to Corporate, ASX-listed businesses.
- Supportive, positive working environment.
- Talented, approachable senior leadership team
- Internal progression opportunities.

**YES** Even if this isn’t the perfect role for you, Collar has over 1500 live vacancies and dedicated team who wants to support you in making the right decision for where you end up next

If you’re still not sure give me a call and I’ll happily chat to you about your options (I’m Abbie) on 0451 065 662.

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