Customer Service Officer

2 weeks ago

South Brisbane, Australia Collection House Full time

West End location a short walk from Cultural Centre and South Brisbane station
- WFH hybrid flexibility for work-life balance and no weekends or late nights
- Supportive training and career progression

**About your new role**
As an Account Representative, you'll listen to understand and support our customers through what are at times, complex financial matters. You will bring with you your best and authentic self; with compassion, patience, resilience and a readiness to lean into the opportunities to share, learn and grow.

You'll speak confidently with our customers about their financial position all the while providing a memorable customer experience. There is nothing quite like the feeling of receiving a customer compliment following your hard work and dedication to finding the right outcome for them.

**Essential Criteria**
- Must be available to work permanent Full-time
- Scope of hours begin at 8am with shifts up to 7pm Monday to Friday, some Saturdays may be necessary

**What we can offer you**
Our people are the cornerstone of our success and we’re committed to supporting you in a diverse environment with a range of benefits.
- Flexible hybrid work environment in as early as 3 months (2 days office, 3 days WFH)
- 2 Weeks paid training with continued support and coaching leading to growth towards promotion opportunities and bespoke learning and development programs
- Gain a TAFE backed Certificate III in Financial Services
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives with weekly online training and yoga sessions, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus fresh fruit in the office
- Paid volunteer days
- Social club and regular team engagement events
- ‘Dress For Your Day’ from smart casual to business attire
- End-of-Trip Facilities available for bicycle storage and showers

**What your new job involves**
- Making and receiving high volume outbound/inbound calls
- Build and establish relationships with customers with rapport and trust
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling

**Who you are**
Want to start or grow your career in Financial Services with a leading top 200ASX company? Looking for a career change or seeking more security and opportunity? The majority of our leaders once began in this same role
- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent communication skills (both written and verbal)
- A natural problem solver and solution provider
- Are driven by genuine compassion for our customers
- Love connecting with people and communicate with confidence
- Basic computer literacy skills
- A desire to learn and take on feedback

**Collection House **(CLH) is one of Australia’s largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. We provide practical, customer focussed and cost-effective solutions in collections, credit management and customer care. We have redefined our organisational purpose to “Reimagine how debt is done. Better.” to challenge ourselves to have a greater positive impact for our clients and customers.

**Job Types**: Full-time, Permanent

**Salary**: $54,325.00 per year

**Benefits**:

- Referral program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: Hybrid remote in SOUTH BRISBANE, QLD 4101

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