Telephone Debt Collector

1 week ago

South Brisbane, Australia Collection House Full time

West End location a short walk from Cultural Centre and South Brisbane station
- WFH hybrid flexibility for work-life balance and no weekends or late nights
- Supportive training and career progression

**About your new role**
As an Account Representative, you'll listen to understand and support our customers through what are at times, complex financial matters. You will bring with you your best and authentic self; with compassion, patience, resilience and a readiness to lean into the opportunities to share, learn and grow.

You'll speak confidently with our customers about their financial position all the while providing a memorable customer experience. There is nothing quite like the feeling of receiving a customer compliment following your hard work and dedication to finding the right outcome for them.

**Essential Criteria**
- Must be available to work permanent Full-time
- Scope of hours begin at 8am with shifts up to 7pm Monday to Friday, some Saturdays may be necessary

**What we can offer you**
Our people are the cornerstone of our success and we’re committed to supporting you in a diverse environment with a range of benefits.
- Flexible hybrid work environment in as early as 3 months (2 days office, 3 days WFH)
- 2 Weeks paid training with continued support and coaching leading to growth towards promotion opportunities and bespoke learning and development programs
- Gain a TAFE backed Certificate III in Financial Services
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives with weekly online training and yoga sessions, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus fresh fruit in the office
- Paid volunteer days
- Social club and regular team engagement events
- ‘Dress For Your Day’ from smart casual to business attire
- End-of-Trip Facilities available for bicycle storage and showers

**What your new job involves**
- Making and receiving high volume outbound/inbound calls
- Build and establish relationships with customers with rapport and trust
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling

**Who you are**
Want to start or grow your career in Financial Services with a leading top 200ASX company? Looking for a career change or seeking more security and opportunity? The majority of our leaders once began in this same role
- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent communication skills (both written and verbal)
- A natural problem solver and solution provider
- Are driven by genuine compassion for our customers
- Love connecting with people and communicate with confidence
- Basic computer literacy skills
- A desire to learn and take on feedback

**Collection House **(CLH) is one of Australia’s largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. We provide practical, customer focussed and cost-effective solutions in collections, credit management and customer care. We have redefined our organisational purpose to “Reimagine how debt is done. Better.” to challenge ourselves to have a greater positive impact for our clients and customers.

**Job Types**: Full-time, Permanent

**Salary**: $53,000.00 per year

**Benefits**:

- Referral program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: Hybrid remote in SOUTH BRISBANE, QLD 4101

  • Debt Collector

    1 week ago

    South Brisbane, Australia Credit Corp Group Limited Full time

    Convenient West End location, close to public transport - Hybrid WFH flexibility for work-life balance and no weekends or late nights - No collections experience required - Supportive training and career progression - gain a TAFE recognised Cert III and IV in Financial Services **About your new role** As a Customer Relationship Manager, you’ll be at the...

  • Senior Credit, Debt and Consumer Lawyer – Financial Abuse Service

    1 day ago

    Redfern, New South Wales , Australia Redfern Legal Centre Full time $111,000 - $138,000 per year

    Redfern Legal Centre – Financial Abuse Service – Senior Credit, Debt and Consumer Lawyer Redfern Legal Centre has an exciting opportunity for a senior credit, debt and consumer lawyer to join our Financial Abuse Service which is an integrated, best practice model to assist victim survivors experiencing financial abuse in intimate partner relationships...

  • Plt Placement

    2 weeks ago

    Brisbane, Australia Hobson Legal Full time

    **JOB DESCRIPTION**: This is an opportunity to work as part of a leading team on high quality transactions for notable clients. Our principal is a recognised expert and we are typically working on transactions with national and international firms. Please submit your resume, academic transcript together with a brief cover letter outlining your interest in...

  • Ao3 Administration Officer

    2 weeks ago

    Brisbane, Australia HAYS Full time

    Seeking an AO3 Housing Administration Officer to join state government in Caboolture! **Your new company** Delivers a wide range of housing support services to Queenslanders. They are a state government department who offer this housing assistance to eligible Queenslanders through government-owned and managed social housing facilities. **Your new...

  • Adjudicator

    2 weeks ago

    Brisbane, Australia Queensland Government Full time

    Adjudicators hear and determine minor civil disputes (comprising residential tenancy disputes, dividing fence disputes, consumer-trader disputes, matters involving property damage caused by a vehicle and minor debt disputes) where the claim amount does not exceed $25,000 and other less complex or non-contentious civil dispute matters, such as motor vehicle...

  • Home Loan Specialist

    7 days ago

    Brisbane, Australia Lendi Group Full time

    **Home Loan Specialist - Brisbane** Lendi has revolutionised the mortgage industry and is proud to be Australia's #1 online home loan platform. With access to a panel of 36 lenders, we offer unparalleled transparency and simplicity in assisting everyday Aussies with the most important financial decisions in their lives. As a business that was born digital,...

  • Credit Officer

    2 days ago

    Ultimo, New South Wales, , Australia APRA AMCOS Full time $50,000 - $80,000 per year

    APRA AMCOS is a member-owned music rights management organisation, positioned at the intersection of music, data and technology. We have more than 124,000 members who are songwriters, composers and music publishers. We license organisations to play, perform, copy or record our members' music, and we distribute the royalties to our members. The Credit...

  • Administration Team Member

    2 days ago

    Port Adelaide, South Australia South Australia Full time $45,000 - $65,000 per year

    We have an exciting opportunity for an experienced Administration/Receptionist to join our professional accounting firm in Port Adelaide. The role will work as part of our Administration team, providing support to our close-knit and collaborative team of like-minded individuals.Our firm promotes an open management style with team member involvement and...

  • Senior Receptionist

    3 days ago

    South Yarra, Victoria, Australia Lifecare Australia Full time $60,000 - $80,000 per year

    Lifecare is seeking a Senior Receptionist to join our dedicated team and positively contribute to the exceptional care of our patients. This is a part-time opportunity (approx. 24 hours per week) working to support our Allied Health team in South Yarra.Your daily duties will have you answering and addressing incoming telephone queries, scheduling patient...

  • Client Services Coordinator – Sydney

    3 days ago

    Sydney CBD, New South Wales , Australia Altus Financial Full time $60,000 - $80,000 per year

    About UsWe are a leading private client advisory firm with 30 years' experience working with SMEs and high net wealth individuals ranging from start-up founders through to established businesses. You will be an integral part of an AFR top 50 firm with numerous awards for our innovative and integrated accounting and financial planning services.The purpose of...