Customer Service Officer

2 weeks ago

Wantirna South, Australia Charterhouse Full time

Customer Service Officer

Great 3-month contract, with potential to lead to permanent opportunity | Working with a diverse and reputable team in local government | Flexible working options
- **Local Government experience is desirable**:

- **You will have great communication skills, written and verbal**:

- **Training will be provided, and an ongoing supportive and fun company culture**

**About the company**:
This is a full time 3-month contract with possibility of an extension. It is for a council based in the Eastern suburbs. The council offers flexible working arrangements for all team members once training is successfully completed. They are a fun, supportive and growing council.

You will work as a team to ensure all queries are answered successfully. Training will be provided, and equipment will be supplied to allow you to work from home. A reliable internet connection is required.

**Your key responsibilities include**:

- Solving inquiries in a high-volume call centre environment
- Delivering a memorable and 5* customer service experience to members
- Dispute handling
- Updating members’ details and ensuring thy are always up to date
- Meeting KPI’s individually and as a team

**You will have the following**:

- You will have customer service/ call centre experience
- Local Government and rates experience is beneficial for this role
- Confident objection handling
- Be extremely customer service focused
- Possess superior organisational and time management skills
- Be an effective communicator
- You will be self-motivated & proactive

**Benefits**:
In return you will be rewarded with the opportunity to get your foot in the door to work for a Local Government. You will be working for an innovative and community focussed organisation.

If you are interested in this role, please
- _
- At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace_

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