Customer Service Officer

7 days ago


Wantirna South, Australia Charterhouse Full time

Customer Service Officer

Great 3-month contract, with potential to lead to permanent opportunity | Working with a diverse and reputable team in local government | Flexible working options
- **Local Government experience is desirable**:

- **You will have great communication skills, written and verbal**:

- **Training will be provided, and an ongoing supportive and fun company culture**

**About the company**:
This is a full time 3-month contract with possibility of an extension. It is for a council based in the Eastern suburbs. The council offers flexible working arrangements for all team members once training is successfully completed. They are a fun, supportive and growing council.

You will work as a team to ensure all queries are answered successfully. Training will be provided, and equipment will be supplied to allow you to work from home. A reliable internet connection is required.

**Your key responsibilities include**:

- Solving inquiries in a high-volume call centre environment
- Delivering a memorable and 5* customer service experience to members
- Dispute handling
- Updating members’ details and ensuring thy are always up to date
- Meeting KPI’s individually and as a team

**You will have the following**:

- You will have customer service/ call centre experience
- Local Government and rates experience is beneficial for this role
- Confident objection handling
- Be extremely customer service focused
- Possess superior organisational and time management skills
- Be an effective communicator
- You will be self-motivated & proactive

**Benefits**:
In return you will be rewarded with the opportunity to get your foot in the door to work for a Local Government. You will be working for an innovative and community focussed organisation.

If you are interested in this role, please
- _
- At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace_



  • Wantirna South, Australia Drake International Full time

    **Customer Service Officer** - Temporary position, possibility of ongoing work - Monday - Friday, 8:15am - 5:00pm - $36.21 per hour The Customer Service Officer will provide effective and valuable service to both internal and external parties, ensuring communications are clear, concise, and accurate, maintaining the integrity of the organisation's profile...


  • Wantirna South, Australia Knox City Council Full time

    **Job no**: 495696 **Work type**: Permanent Full-time **Location**: Knox Civic Centre **Categories**: Customer Service **Your new role** The Customer Service Officer provides a responsive interface between the community and the Council through a number of service environments. The role will provide courteous and responsive answers and solutions to customer...


  • Wantirna South, Australia Knox City Council Full time

    **Job no**: 495886 **Work type**: Permanent Full-time **Location**: Knox Civic Centre **Categories**: Youth Services **About the role** We have an exciting opportunity for a Youth Services Officer to join the Youth Services team. In this new position of Youth Services Officer you will make a difference daily by assisting in the delivery of programs and...


  • Wantirna South, Australia Bank of Melbourne Full time

    **Join a diverse and growing team at Bank of Melbourne Knox City**: - **Permanent Part Time role (32 hours per week)**: - **Shape and develop your career **How will I help?** You’ll be the face of Bank of Melbourne - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and...


  • Wantirna South, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

    Imagine making a real difference in people's lives by delivering exceptional customer service and sales experience.About the RoleYou will be the face of an organisation, providing an outstanding customer experience that exceeds our customers' expectations.You will work collaboratively with your team to achieve sales targets and provide solutions for our...


  • Clayton South, Australia BlueScope Full time

    BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ®...


  • Wantirna South, Victoria, Australia Telstra Full time

    This is a Telstra Retail: Full Time Customer Service & Sales Consultant KNOX role with Telstra based in Wantirna South, VIC, AU == Telstra ==Role Seniority - juniorMore about the Telstra Retail: Full Time Customer Service & Sales Consultant KNOX role at TelstraEmployment TypePermanentClosing Date27 Sept 2025 11:59pmJob TitleTelstra Retail: Full Time...


  • Wantirna South, Australia The Pancake Parlour Full time

    Show us what you're made of! All of our training is provided on the job - no experience necessary The Pancake Parlour is a Melbourne based, family-owned business that has been operating since 1965. A company stacked with development opportunities, we are currently seeking new casual Wait Team Members to join our team. You will thrive in this role if...


  • Wantirna South, Australia The Pancake Parlour Full time

    Show us what you're made of! All of our training is provided on the job - no experience necessary The Pancake Parlour is a Melbourne based, family-owned business that has been operating since 1965. A company stacked with development opportunities, we are currently seeking new casual Wait Team Members to join our team. You will thrive in this role if...


  • Wantirna South, Australia The Pancake Parlour Full time

    Show us what you're made of! All of our training is provided on the job - no experience necessary The Pancake Parlour is a Melbourne based, family-owned business that has been operating since 1965. A company stacked with development opportunities, we are currently seeking new casual Wait Team Members to join our team. You will thrive in this role if...