Customer Service Representative

4 days ago

Subiaco, Australia Opteon Full time

Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US markets. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification and international expansion.

About The Role

Reporting to a Team Leader, the Customer Service Representative (CSR) is responsible for engaging with customers, banks, valuers and other key stakeholders to progress a valuation request through to completion. The CSR works in a Contact Centre environment and is primarily responsible for managing customer queries, resolving service issues, enhancing customer experience and fostering relationships to create customer loyalty.

The Customer Service Representative will:
- Manage customer, client and general Opteon enquiries received via our 1300# and the customer services drop box, responding to or redirecting as required to other departments- Manage and prioritise a range of back-office tasks related to the progression of valuation jobs through to completion-
About You- Confidence and professional verbal and written communication skills- High degree of accountability and the ability to make decisions effectively- Ability to multi-task and prioritise workloads- A positive and professional manner- Strong attention to detail- High degree of computer proficiency

We offer rewarding careers for outstanding individuals, a positive and inclusive culture and the distinct opportunity for high performers to continue to develop professionally.

How to apply

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