Customer Service Officer

4 days ago

Subiaco, Australia Agrimasters Full time

Mastergroup (home of Agrimaster) is a software development company that has been operating for 40 years, specialising in farm financial software, specifically for the Australian Agricultural sector. Agrimaster is used by farm businesses and professional partners in all states of Australia, with a large market share of 80% of farmers in WA.

We are seeking an enthusiastic Customer Service Representative to join our team located in Subiaco. The successful applicant will be providing proactive support to our flagship products Agrimaster and Wagemaster.

**Responsibilities will include**:

- Onboarding and training of customers to use the product successfully
- Proactively identify and upsell subscriptions and services to customers
- Execution and testing of product releases
- Creating and maintaining help content
- Attend industry events to represent Mastergroup as required

**To be successful in this role, you will**:

- Have a minimum Certificate VI in Business and/or Accounting (or equal work experience)
- Minimum one-year experience using accounting and payroll programs. (e.g., Xero, MYOB, Sage, Agrimaster, etc.)
- Previous experience dealing with high volumes of customer queries at one time including help desk support.
- Previous experience with customer service tools (e.g. Zendesk, Freshdesk) and CRM tools (e.g. Dynamics, HubSpot, Goldmine etc.)

**Why work with us?**

Because we’re different We aren’t a big corporation with lots of red tape. We pride ourselves on being progressive, agile, flexible, people-centric, and forward-thinking.

Work with us for:

- A diverse and inclusive workplace
- Job security in an established business within a primary industry
- Work closely with business owners with real problems as well as involvement in planning sessions and the decision-making process
- Drinks and food after Showcase every 3 weeks
- Flexible work arrangements (we all get to work from home and in the office)
- Budget for training & development + paid study days
- In-depth employee onboarding program
- Focus on personal and professional wellbeing
- Opportunities to work with different Teams

In addition, we offer a paid day off on your birthday, a modern office in Subiaco which is full of light with a leafy outlook and, an office dog

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging
- Work from home

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Customer service: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Subiaco, WA 6008

  • Customer Service Officer

    2 weeks ago

    Subiaco, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate Customer Service Officer to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Subiaco Based - Bring your previous banking experience to BOQ and progress in your career! As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional...

  • Retail Customer Service Officer

    1 week ago

    Subiaco, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 week ago

    Subiaco, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    54 minutes ago

    Subiaco, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service

    2 days ago

    Subiaco, Australia Robert Half Full time

    Immediate start for passionate Customer Service Officer in the not-for-profit sector! Join us in making a difference today. **The Client**: Join a passionate team within the not for profit sector dedicated to making a positive impact in the community. We're seeking a Customer Service Officer to drive collective change and foster personal and professional...

  • Customer Service Representative

    24 minutes ago

    Subiaco, Australia Agrimasters Full time

    Mastergroup (home of Agrimaster) is a software development company that has been operating for 40 years, specialising in farm financial software, specifically for the Australian Agricultural sector. Agrimaster is used by farm businesses and professional partners in all states of Australia, with a large market share of 80% of farmers in WA. We are seeking an...

  • Customer Support Officer

    2 days ago

    Subiaco, Australia Mastergroup Full time

    Mastergroup (home of Agrimaster) is a software development company that has been operating for 40 years, specialising in farm financial software, specifically for the Australian Agricultural sector. Agrimaster is used by farm businesses and professional partners in all states of Australia, with a large market share of 80% of farmers in WA. We are seeking an...

  • Patient Services Officer

    7 days ago

    Subiaco, Australia SKG Radiology Full time

    **PATIENT SERVICES OFFICER - SUBIACO ADMINISTRATION** **Full Time** **Your chance to impress our callers with your exceptional phone manner in this office based role!** SKG Radiology is proudly West Australian and proud partners of the West Coast Eagles, Perth Wildcats, Western Force, Perth Lynx, Perth Heat, West Coast Fever and a number of local football...

  • Patient Services Officer

    12 minutes ago

    Subiaco, Australia SKG Radiology Full time

    **PATIENT SERVICES OFFICER - SUBIACO ADMINISTRATION** **Full Time **Your chance to impress our callers with your exceptional phone manner in this office based role!** SKG Radiology is proudly West Australian and proud partners of the West Coast Eagles, Perth Wildcats, Western Force, Perth Lynx, Perth Heat, West Coast Fever and a number of local football...

  • Customer Service Coordinator

    14 hours ago

    Subiaco, Australia Altius Group Full time

    Purchase up to 2 weeks additional leave & paid parental benefits - You will join a market leader with over 20 years' experience - Large & supportive team - corporate and social events! **GET TO KNOW ALTIUS** Altius Group was founded in 2001 with a vision to bring high-quality and compassionate rehabilitation services into the market to improve lives...