Patient Liaison

18 hours ago

Sydney, Australia Northern Beaches Hospital Full time

**Casual Position - Patient Liaison & Admission Officer**:

- **Be able to work with a 24/7 roster, working within the Bookings and Admissions Team**

Northern Beaches Hospital is a fully licensed private hospital, providing care to public and private patients from an outstanding facility with a large range of quality services provided by exceptional nurses, doctors and staff.

We are seeking a highly motivated Patient Liaison & Admissions Officer to join our friendly hard working team. Our administration team offers development opportunities for our staff and a caring environment for the delivery of high quality patient centred care. The successful applicant will be expected to be to deal with multiple stakeholders (internal and external) from a range of disciplines and come into direct patient contact.

This role also involves the effective management of all patient admissions via our Emergency Department, requiring preparation of all relevant documentation and collection of patient payments.

In the role, you will be expected to:

- be on your feet between your work station and the ED triage area
- speak face to face with patients regarding their health cover
- coordinate administrative paperwork and payment for coverage levels for their care
- you may be juggling multiple admissions at any one time and show resilience when required

Customer service is expected to be of high standard and this is reflected by positive patient experiences.

**To be successful in this role, you will also possess the following skills and attributes**:

- Previous administrative experience in a front line customer facing environment
- Be able to work with a 24/7 roster
- Exceptional customer service, responding to patients and stakeholders in a timely, efficient, friendly and courteous manner
- Exceptional attention to detail
- Ability to prioritise work
- Well-developed oral and written communication
- Good standard of computer literacy
- Desirable - Experience in medical field/medical terminology

**Hours of the role**:
Each shift will work 7.6 hours and the available shifts start from:

- 6:00
- 8:00
- 14:00
- 16:00
- 22:00

**Must be available for overnight shifts and weekends.**

**Benefits on offer**:

- Discounted onsite parking as well as easy access to public transport
- Discounted gym memberships, including Fitness Passport
- Employee Assistance Programs

Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current (12 months or less) National Police check, NSW Working with Children’s Check and are required to provide proof of immunity to specified infectious diseases prior to commencement.

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