Client Experience Liaison

3 weeks ago

Sydney, New South Wales, Australia Dokotela Full time

1 day ago Be among the first 25 applicants

Direct message the job poster from Dokotela

Dokotela is a national telepsychiatry service providing accessible mental health care to patients across Australia. We focus on delivering quality, patient-centred care while supporting practitioners through streamlined operational and administrative processes.

Role Summary.

As a Client Experience Liaison, you will support patients throughout their journey with Dokotela, managing a variety of administrative and patient-facing tasks to ensure a seamless experience. You will play a key role in appointment management, patient communication, and ensuring accurate documentation, contributing to Dokotela's commitment to timely, high-quality care. This role will be on-site in our Bondi Junction offices.

Salary Guide: $64,000 - $68,000 plus super

Key Responsibilities
  • Appointment & Referral Management
  • Triage incoming referrals for eligibility and completeness.
  • Send SMS booking links and assist patients in scheduling appointments.
  • Manage cancellations, reschedules, and confirm appointments to maximise attendance.
  • Perform daily checks to ensure readiness for upcoming clinics.
  • Answer incoming phone calls on the Client Services line, assisting patients with enquiries in a professional and empathetic manner.
  • Contact patients and/or specialists to confirm or obtain information.
  • Respond to patient emails, SMS, and phone enquiries within service timeframes.
  • Send reminders for pathology, intake calls, and updated referrals.
  • Support patients with accessing and completing pre-appointment forms.
Documentation & File Management
  • Upload and accurately assign referrals, forms, and approval letters to patient files.
  • Maintain and update patient records within Dokotela's practice management system.
  • Action flagged errors in reports and ensure corrected documentation is reissued.
  • Work closely with team members to prioritise tasks and manage workload effectively.
  • Identify and escalate issues impacting patient experience.
  • Participate in process improvement initiatives to enhance service quality and efficiency.
About You
  • Excellent organisational and time management skills.
  • High attention to detail and commitment to accuracy.
  • Clear and professional communication, both written and verbal.
  • Empathetic and patient-focused approach to interactions.
  • Ability to multitask and adapt in a fast-paced virtual environment.
  • Comfortable using practice management systems and digital workflows.
  • Minimum of 6 months experience in healthcare administration.
Why Join Dokotela?
  • Contribute to improving access to mental health care across Australia.
  • Supportive team culture with ongoing opportunities for development.
  • Be part of an innovative and growing telehealth organisation.
Seniority level
  • Entry level
Employment type
  • Full-time

Note: This job description focuses on the role of Client Experience Liaison with on-site duties in Bondi Junction. Other posted listings and dates are not part of this role description.


#J-18808-Ljbffr

  • Client Liaison

    2 weeks ago

    Sydney, New South Wales, Australia Wisetech Global Full time

    Help WiseTech Academy transform the logistics industry through education WiseTech Academy, wholly owned by WiseTech Global (ASX: WTC), is a profitable and successful ASX-listed global technology business headquartered in Sydney.As a Client Liaison / Administrator, you will play a vital role in helping WiseTech Academy achieve our mission of providing...

  • Forex Trader and Client Liaison

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTrader Full time $60,000 - $90,000

    We are seeking a highly motivated individual to join our team as a Forex Trader and Client Liaison. As a key member of our sales team, you will be responsible for driving revenue growth through effective sales strategies and building strong relationships with clients.Our company is committed to delivering exceptional customer service and providing our...

  • Strategic Client Liaison

    2 weeks ago

    Sydney, New South Wales, Australia beBeeAccount Full time $100,000 - $150,000

    Job OverviewThe role of Senior Account Director involves being the key liaison between allocated client accounts and our organization. Maintaining regular contact with both parties ensures effective communication flows.Key ResponsibilitiesMeeting with clients to discuss and identify their advertising requirements.Briefing and working with colleagues to...

  • Strategic Client Liaison

    2 weeks ago

    Sydney, New South Wales, Australia beBeeStrategicClient Full time $120,000

    Role OverviewThis exciting opportunity is to become a Strategic Client Liaison, working closely with clients across various sectors including finance, legal, and insurance.Key ResponsibilitiesSupport the delivery of client success plans and service level agreements.Build and maintain strong relationships with key stakeholders.Assist with client onboarding,...

  • Client Services Liaison

    2 weeks ago

    Sydney, New South Wales, Australia Pure | Health Full time

    An exciting opportunity awaits a Client Services Liaison with strong work ethic to join our established Health Practice in Ashfield, Sydney as a part of our Award Winning Client Services Team.**Why join our team**:- An opportunity to work with a DYNAMIC multidisciplinary team- An opportunity to contribute ideas to develop the practice (we value your input)-...

  • Client Services Liaison

    2 weeks ago

    Sydney, New South Wales, Australia beBeeClientService Full time $80,000 - $120,000

    **Job Opportunity: Client Service Expertise**We are seeking a highly skilled and detail-oriented individual to fill the role of Client Services Officer. This position requires excellent communication and organizational skills, with the ability to manage multiple client accounts and prioritize workload effectively.**Key Responsibilities:**Client Interaction:...

  • Client Relationships Liaison

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCompassionate Full time $55,000 - $70,000

    Job Description:We are seeking a skilled and compassionate Clients Relations Coordinator to join our team. The successful candidate will be responsible for providing exceptional customer service and fostering relationships with clients, their carers, and families.The role involves maintaining customer experience and client relationships on behalf of our...

  • Customer Experience Liaison

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExperience Full time $60,000 - $80,000

    Job OverviewWe are seeking a Customer Experience Liaison to join our team. This role is responsible for delivering exceptional service experiences that foster strong relationships between our organisation and its guests.Key Responsibilities:Welcoming employees and visitors with genuine hospitality and thoughtful servicesMaintaining a safe environment through...

  • Client Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCommunication Full time $90,000 - $120,000

    Opportunities for GrowthWe are seeking a skilled Customer Experience Professional to join our Global Operations Team. This is an exciting opportunity to make your mark and be part of a dynamic team that supports the smooth functioning of our day-to-day operations.As a Customer Experience Professional, you will play a crucial role in providing exceptional...

  • Customer Experience Liaison

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $60,000 - $90,000

    Role OverviewWe are seeking a skilled Customer Experience Liaison to manage customer orders and issues related to product delivery, ensuring exceptional service experience.This role reports to the Customer Service Team Leader and involves:Preparing sales order details for entry into our system (customer information, stock levels, delivery details,...