Quality Manager

Guide Dogs Victoria is a leader in breaking down barriers that enable our people to live life without limits.

Guide Dogs Victoria recognises and responds to the diverse needs and choices of our Clients. We specialise in providing high quality and safe services and supports to people living with low vision or blindness and other disabilities. We are one of Australia’s most trusted charity and an employer of choice in the disability and aged care sectors. We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation. Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination. Guide Dogs Victoria is a place where talent is recognised and innovation is encouraged.

Guide Dogs Victoria is currently recruiting for a Quality Manager to support our growing organisation. This management appointment will be part of our Senior Leadership team and oversee our Quality Management Framework incorporating organisational quality, clinical quality and policy. You will work closely with leadership and management teams to ensure that clinical governance, risk and compliance requirements are met. This is an opportunity for you to play an integral role in ensuring that quality service delivery is at the forefront of our operations.

**In this role you will be responsible to**:

- Maintain and continuously improve on Guide Dogs Victoria’s Quality Management Framework, and provide expert advice.
- Provide leadership for quality by determining the most appropriate strategy and methodology for ensuring that Guide Dogs Victoria is able to provide consistent quality services and supports to every client all of the time.
- Actively manage, guide and improve organisational quality in line with best practice through policies, processes and systems
- Lead activities associated with accreditation and meeting external auditing requirements
- Work in collaboration with the Leadership Team to develop a clear picture of what great quality services and supports looks like for Guide Dogs Victoria.
- Monitoring and advising the various compliance requirements and obligations required of Guide Dogs Victoria and producing and analysing data and reporting on performance against KPI’s and standards.
- Support the Leadership Team in the facilitation of continuous improvement measures by identifying, monitoring and actioning activities to improve quality indicators, client outcomes and experience
- Tertiary qualifications in a related field and a demonstrated track record in a similar position, preferably within a disability setting.
- Comprehensive understanding of quality management principles and functions, and the importance of quality in leadership, innovation and decision making.
- A strong understanding of contemporary quality management practice preferably within a disability setting.
- Ability to work in collaboration with all levels of the organisation.
- A strong client and customer focus and a commitment to delivering consistent person centered quality services.
- A strong alignment with the vision of Guide Dogs Victoria in a life without limits.

**Benefits that Guide Dogs offer**:

- A competitive remuneration package is available commensurate with skills and experience, which includes tax free salary packaging of up to $18,550.
- Flexible working arrangements and hybrid working.
- 6 weeks paid parental leave.
- Support towards your professional development including paid study leave, educational assistance and an external mentoring program.
- Wellbeing program which includes an annual wellbeing calendar, discounted health insurance, employee assistance program, skin checks and annual flu vaccinations.
- Reward and Recognition program.

**How to Apply**:
**Mandatory Safety Screening Checks**

All employees are also required to comply with COVID-19 vaccination requirements as a condition of their employment, including third dose vaccinations. Vaccination evidence or valid medical exemption must be provided prior your commencement date.