Client Services Officer

Let’s talk about nib Thrive
- nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.

nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 27,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia.
- Let’s talk about diversity, equity and inclusion
- Let’s talk about this role

Let’s talk about you;- Demonstrated experience in managing challenging telephone calls-
- Strong computer and data entry skills and demonstrated capacity to use MS Office packages-
- Well-developed problem-solving skills and capacity to work autonomously in a fast paced and changing environment to meet required timeframes-
- Sound ability to process financial documents through accurate data entry with strong attention to detail and the ability to manage multiple tasks while maintaining accuracy-
- Prior experience working in a team setting as well as autonomously-
- Demonstrated ability to engage, build and maintain strong relationships with participants, families and carers, displaying empathy, understanding and sensitivity to the needs of the participant-
- Willingness to effectively communicate with a diverse range of people, including people living with disability, cultural diversity and language other than English, and be able to adjust ways of working to support best-practice inclusion and accessibility with participants and stakeholders-
- Possess or ability to obtain prior to commencement a NDIS Commission ‘Worker Screening’ check. You will also be required to undertake any new or additional checks required by legislation or the NDISThis is a 6-month fixed term contract with the opportunity to extend to 12-months. Available for people located near the Ballarat office or one of nib's hubs
- Let’s talk about working at nib
- Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance-
- The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners-
- Support _your better health _- whatever that looks like for you - through our nib Well Program and corporate fitness discounts-
- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits-
- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees- The fine print
- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib’s NDIS Workforce Policy.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.