Client Service Coordinator

4 days ago

Ballarat, Australia mecwacare Full time

Full-time Position
- Ballarat Location
- Generous Salary Packaging Options

**CLIENT SERVICES COORDINATOR**
- **Full-time Position**:

- **Ballarat Location**:

- **Generous Salary Packaging Options**:

- **Training and Development**

**mecwa**_care_ is seeking a stand-out rostering expert to join the client services team in our Home Care Services department. This is a fast-paced, phone-based role that is integral for rostering Direct Care Workers and nurses to provide aged care and nursing services in clients’ homes and the community. The role also asks you to juggle priorities including liaising with case managers, clients and field staff, as well as maintain timely and accurate record keeping.

**What you bring**:

- Rostering and scheduling experience in aged and disability service environment.
- Demonstrated experience in a client focused position with a commitment to providing superior customer service to the most important members of the team - our clients and our staff.
- A logical mind with an ability to see the bigger picture - rostering is a puzzle waiting to be solved.
- Strong administrative and organisational skills with a high level of attention to detail.
- Strong IT skills including Microsoft Office suite.
- Knowledge of Carelink +.
- Knowledge of CHSP, HACC guidelines and My Aged Care Portal.

**What we offer**:

- Training and Development opportunities.
- Full Salary Packaging up to $15,900 and Meals Card up to $2,700
- Career Progression Opportunities.
- Board Scholarships and Employee Awards.
- Employee Assistance Program.

**About us**: mecwacare is a leading not-for-profit organisation that has been supporting Victorians for more than 64 years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 20,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 2,500 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.

All successful applicants require a successful Police Check and comply with vaccination requirements.

**For any enquiries**:Contact Tracy Horn -Centre Manager, South West Region on 03 5333 0900

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