Collection Effectiveness Analyst

2 weeks ago

Melbourne, Australia AGL Energy Full time

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.

Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role:
9 month fixed term contract | Melbourne based

Looking for a change in your career? The Credit and Affordability team are looking for a passionate analyst to join their team. The Credit and Affordability team manages collections for over 4 million of AGLs’ retail customers across our Energy and Telco business’. The purpose of this role is to improve and manage the approach towards operational procedures, quality assurance evaluations, and agent call management.

What you’ll do:
- Lead vendor relationship for process improvement and call management aligned with KPIs.- Collaborate with internal teams to establish successful campaign frameworks.- Revise QA program including call monitoring and calibration for better outcomes.- Implement collection effectiveness scorecards at both holistic and agent levels.- Engage AGL stakeholder departments for input and expertise.- Provide oversight for vendor activity to achieve collection goals.

About you:
- Previous demonstrated experience within a Credit and Collections environment- Possess strong analytical skills with the ability to gather, interpret and analyse information- Strong stakeholder and vendor management skills- Demonstrated understanding of an inbound and outbound credit and collections operations environment- Possess the ability to coach and educate various business units and teams- Excellent communication and written skills

At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.- Discounts on energy, telcos and solar plans.- Play an active role in our diversity & inclusion initiatives.
- _Benefits may change over time and vary based on role type and location._

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:

- AGL is a_ Circle Back Initiative employer - we commit to respond to every applicant_._

Job Family Group:
Credit

  • Collection Effectiveness Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Agl Energy Full time

    Join the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work...

  • Analyst, Org Effectiveness

    3 days ago

    Melbourne City Centre, Australia NAB Full time

    Analyst, Org Effectiveness - Job number: 797634 - Primary position location: VIC- Melbourne CBD - Category: People & Culture - Category: Strategy - Work type: Permanent Full time - Closing at: Jan 21 2025 at 23:55 AEDT **Favourite** - Help to embed customer obsession throughout NAB - Perfect for a junior team member with 1-2 years of relevant NAB...

  • Aiml Data Operations

    2 weeks ago

    Melbourne, Australia Apple Full time

    Join Apple’s AIML (Artificial Intelligence and Machine Learning) Data Operations team at the forefront of advancing technology, within one of the world’s most diverse and inclusive environments. Here, visionary minds from varied backgrounds collaborate to transform groundbreaking ideas into revolutionary products and services that are redefining...

  • Data Insights Analyst

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCredit Full time $120,000 - $140,000

    Job Title: Data Insights AnalystWe are seeking an experienced Data Insights Analyst to join our team.In this role, you will be responsible for managing and optimising high value and highly aged debt collections across our most indebted residential customers.The team aims to identify opportunities to resolve customer indebtedness upstream and improve customer...

  • Revenue Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Australian Taxation Office Full time

    Join to apply for the Revenue Analyst role at Australian Taxation OfficeWe are seeking motivated and enthusiastic individuals to join our Revenue Analysis team in the Policy, Analysis and Legislation business area.As a Revenue Analyst, you will work in one of our three streams that focus on collections and payments analysis, policy or data work. You'll...

  • Revenue Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Australian Taxation Office Full time

    Join to apply for the Revenue Analyst role at Australian Taxation Office We are seeking motivated and enthusiastic individuals to join our Revenue Analysis team in the Policy, Analysis and Legislation business area. As a Revenue Analyst, you will work in one of our three streams that focus on collections and payments analysis, policy or data work....

  • Market Trend Analyst

    1 week ago

    Melbourne, Victoria, Australia beBeeBusiness Full time $60,000 - $70,000

    Business Research Analyst PositionThis role is ideal for individuals who are passionate about business and have a keen eye for detail. As a Business Research Analyst, you will be responsible for collecting, interpreting, and analysing data to identify key trends and insights.Key Responsibilities:Collect and analyse large datasets to identify patterns and...

  • Marketing Effectiveness

    2 weeks ago

    Melbourne, Australia Asahi Beverages Full time

    **Your Impact** As our Marketing Effectiveness & Analytics Analyst, you’ll play a pivotal role in shaping how we define and measure marketing success. This is a **12-month fixed-term contract**, offering a great opportunity to lead the way in data-driven marketing effectiveness within our business. You’ll use data and analytics to unlock insights that...

  • Change Analyst

    1 week ago

    Melbourne, Victoria, Australia Department Of Families, Fairness And Housing Full time

    **THE ROLE**The Change Analyst, Maintenance Delivery Transformation is responsible for supporting Homes Victoria's Maintenance Delivery Transformation change program, being the change analyst within the delivery program and undertaking a diverse range of projects to improve renter experience and increase maintenance quality.The Change Analyst will conduct...

  • Compliance Analyst

    3 days ago

    Melbourne, Australia Probe Group Full time

    **Description**: At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are...