Service Designer

18 hours ago

Canberra, Australia Talent International Full time

**Job Details**:
**Location**

Canberra

**Salary**

Negotiable

**Job Type**

Contract

**Ref**

BBBH102832_1686787165

**Contact**

Michelle Somlyay

**Posted**

about 8 hours ago

Service Designer
- ** Canberra**:

- ** 12 month contract + 1 x 12 month extension**:

- ** Must be Australia Citizen with the ability to obtain baseline clearance**

**Our Client**
Our client is a CBD-based government agency tasked with developing policies, programs and services that focus on innovative new ideas and industries to create future opportunity and strengthen the Australian economy. Working with this department, you will have the opportunity to provide high-level expertise to enable the enhancement of their corporate systems, as well as the continual improvement of their customer-facing services.

**About the role**
The Services Designers will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple, multi-year projects that cut across different program areas. Work includes transformation of the government's Skills and Training programs and uplift of the Departments, Higher Education, Research and International programs.

Specific duties will include:

- Have experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard; including relevant work experience to deliver design and research activities and a range of industry artefacts including service blueprints.
- Have strong interpersonal skills with the ability to exercise initiative and sound judgement.
- Work within set timeframes, and have demonstrated success in tailoring design activities to practical timeboxes.
- Successfully, within an interdisciplinary design team to plan, visualise and define new user and service experiences, relying on a wide range of skills, from research design to experience and service design.
- Use design research techniques and service design methodologies to mould the experience, services, systems and brands that the end-users live through products alongside clients and project stakeholders.
- Be able to handle projects at every stage of the lifecycle from the initial assessment and research phase to the final delivery.

**Skills and Experience**
- Leading and planning end-to-end service design engagements
- Working as part of a multidisciplinary team and be able to communicate effectively and manage relationships with a range of internal and external stakeholders; including IT delivery team members, Product Owners, policy experts and executives.
- Working with data and qualitative insights to design solutions
- Understanding and articulating how services need to change to meet the needs of users, business and government, including the creation of service blueprints
- Defining and communicating customer and business needs
- Working with other designers and enterprise architects to identify opportunities to reuse existing capabilities and platforms, including identifying the dependencies between projects and products
- Planning and running user research and usability tests to ensure newly designed solutions are effective
- Supporting IT delivery teams to understand what they need to build to take a service live
- Supporting Product Owners to translate a service blueprint into work packages for delivery teams

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