Service Designer

1 week ago

Canberra, Australia Talent International Full time

**Job Details**:
**Location**

Canberra

**Salary**

Negotiable

**Job Type**

Contract

**Ref**

BBBH102832_1686787165

**Contact**

Michelle Somlyay

**Posted**

about 8 hours ago

Service Designer
- ** Canberra**:

- ** 12 month contract + 1 x 12 month extension**:

- ** Must be Australia Citizen with the ability to obtain baseline clearance**

**Our Client**
Our client is a CBD-based government agency tasked with developing policies, programs and services that focus on innovative new ideas and industries to create future opportunity and strengthen the Australian economy. Working with this department, you will have the opportunity to provide high-level expertise to enable the enhancement of their corporate systems, as well as the continual improvement of their customer-facing services.

**About the role**
The Services Designers will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple, multi-year projects that cut across different program areas. Work includes transformation of the government's Skills and Training programs and uplift of the Departments, Higher Education, Research and International programs.

Specific duties will include:

- Have experience working in Agile and, ideally, experience with the Commonwealth Digital Service Standard; including relevant work experience to deliver design and research activities and a range of industry artefacts including service blueprints.
- Have strong interpersonal skills with the ability to exercise initiative and sound judgement.
- Work within set timeframes, and have demonstrated success in tailoring design activities to practical timeboxes.
- Successfully, within an interdisciplinary design team to plan, visualise and define new user and service experiences, relying on a wide range of skills, from research design to experience and service design.
- Use design research techniques and service design methodologies to mould the experience, services, systems and brands that the end-users live through products alongside clients and project stakeholders.
- Be able to handle projects at every stage of the lifecycle from the initial assessment and research phase to the final delivery.

**Skills and Experience**
- Leading and planning end-to-end service design engagements
- Working as part of a multidisciplinary team and be able to communicate effectively and manage relationships with a range of internal and external stakeholders; including IT delivery team members, Product Owners, policy experts and executives.
- Working with data and qualitative insights to design solutions
- Understanding and articulating how services need to change to meet the needs of users, business and government, including the creation of service blueprints
- Defining and communicating customer and business needs
- Working with other designers and enterprise architects to identify opportunities to reuse existing capabilities and platforms, including identifying the dependencies between projects and products
- Planning and running user research and usability tests to ensure newly designed solutions are effective
- Supporting IT delivery teams to understand what they need to build to take a service live
- Supporting Product Owners to translate a service blueprint into work packages for delivery teams

  • Service Designer

    8 hours ago

    Canberra, Australia DXC Technology Full time

    DXC Consulting’s Business Transformation team play a critical role in enabling our clients to transform their digital landscape. Through a human-centric approach, our team partner with major corporate and government clients to co-create, implement and embed innovative and effective strategies and organisational change designed to bring their vision and...

  • Service Designer

    2 weeks ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/JJ2242**Title**: - Service Designer - Human-centred design, Agile, UX**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 months + 12 month**Description**: - **High Profile Federal Government department**: - **Initial 6 month contract + 12 month extension**: - **Rewarding...

  • Service Designer

    2 weeks ago

    Canberra, Australia IT Alliance Australia Full time

    One of our **Federal Government** clients is looking for **Service Designer **in **Canberra**.** **We are looking for the following Skills/Experience**: - Two plus years’ experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research. - Demonstrated experience in the development and implementation of strategic...

  • Service Designer

    2 weeks ago

    Canberra, Australia Aurec Full time

    We are looking to engage a skilled and enthusiastic **Service Designer **to join our Federal Government client! This is your chance to make a difference for our Federal Government client in this **6 month contract **with **an additional 24 months of** **extensions **offered. **Australian Citizens with the ability to obtain a Baseline security clearance...

  • Service Designer

    2 weeks ago

    Canberra, Australia Aurec Human Capital Group Full time

    We are looking to engage a skilled and enthusiastic **Service Designer **to join our Federal Government client! This is your chance to make a difference for our Federal Government client in this **6 month contract **with **an additional 24 months of** **extensions **offered. **Australian Citizens with the ability to obtain a Baseline security clearance...

  • Service Designer

    1 week ago

    Canberra, Australia NTT Full time

    **Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...

  • Service Designer

    1 week ago

    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Full Time **Ref** BBBH102841_1686811237 **Contact** Priya Gabriel **Posted** 13 minutes ago **Service Designer** **Macquarie Park (Hybrid)** **12 Months Contract Talent International is working in partnership with a large government organisation to assist in sourcing an...

  • Service Designer

    4 weeks ago

    Canberra, ACT, Australia Bridge IT Engineering Full time

    1 week ago Be among the first 25 applicantsDirect message the job poster from Bridge IT EngineeringInformation Technology Recruitment Consultant at Bridge IT Engineering6 months initial contract up to 12 months potential extensionLocation: ACT, NSW, NT, QLD, SA, TAS, VIC, WAAustralian Citizenship with Baseline clearance is requiredBridge IT Engineering is...

  • Service Designer

    1 week ago

    Canberra, Australia IT Alliance Australia Full time

    Canberra, Sydney and Melbourne **Department of Employment and Workplace Relations** One of our **Federal Government** clients is looking for **Service Designer **in **Canberra, Sydney **and** Melbourne.** **We are looking for the following Skills/Experience**: - Demonstrated ability overseeing and participating in research activities, generating insights...

  • Service Designer

    4 days ago

    Canberra, Australia HAYS Full time

    Join a Large Fed Gov Department in a centrally located office | Long-term contract | Baseline required **Your new company** As an experienced Service Designer, you will join a large Federal Government Department that is undergoing significant transformation. Working out of a centrally located office, you will join a multidisciplinary team and work...