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Service Designer
2 weeks ago
We are looking to engage a skilled and enthusiastic **Service Designer **to join our Federal Government client
This is your chance to make a difference for our Federal Government client in this **6 month contract **with **an additional 24 months of** **extensions **offered.
**Australian Citizens with the ability to obtain a Baseline security clearance **will be considered for this role.
**The role will include**:
- Creating and documenting a baseline understanding of the current state service by employing design research to identify current business processes, as well as both staff and participant experience
- Creating and facilitating process design improvements by conducting business and systems process analysis and producing required analysis documentation
- Facilitating design-thinking sessions with service users to design and test the future service (processes, channels, experiences).
- Ensuring that the end-to-end service experience is based around participant and staff need, in line with the client's standard and is consistent for all users across different touchpoints.
- Providing expertise and supporting the product owner to elaborate user stories, acceptance criteria and process maps.
- Providing assistance to the product owner with the use of system tools.
- Evaluating the effectiveness of proposed solutions and design at both a conceptual and tactical level.
- Developing blueprints and designs of the proposed service to guide build teams.
***
**Previous Federal Government experience is desirable for this role.**
***To be considered for this opportunity, **APPLY** to this advertisement.
For more information about the role, contact **NICHOLAS **on **(02) 5109 09**05.**
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