Service Designer

21 hours ago

Canberra, Australia DXC Technology Full time

DXC Consulting’s Business Transformation team play a critical role in enabling our clients to transform their digital landscape. Through a human-centric approach, our team partner with major corporate and government clients to co-create, implement and embed innovative and effective strategies and organisational change designed to bring their vision and technologies to life.

We are looking for an experienced Service Designer to join our team. You will be responsible for understanding our client’s service offering and our client’s user’s needs to drive the design of better services.

Based in Canberra, you would join a passionate team of over 30 working from across the country.

**What will keep you busy**:

- Plan and drive the design process for the development of products and services
- Design the end-to-end products and services, from ideation through to delivery, sustainment and improvement
- Analyse and make decisions based on insight, user research and business requirements
- Create products and services that are contemporary, sustainable and meet web standards to help our clients succeed and gain the competitive edge
- Understand and cater for the user base to ensure accessibility and optimal experiences for clients and their users
- Develop and maintain documentation to articulate the service environment and the design, including service blueprints, user journeys and hybrid maps
- Be a communication bridge between our clients and other design team members, and internal development teams
- Provide guidance and monitor and assist other design team members to follow the service design and delivery process where necessary
- Participate in other activities to improve the service design of the product and other process alignment

**What you will bring to the role**:

- 5 years’ + experience in a Service Design role in a client facing environment
- Good knowledge of service design delivery processes and Human Centred Design principles
- Ability to compose and manage service design artifacts for each phase of the service design delivery process
- Well-versed in working in agile design and delivery teams
- Excellent communication skills with demonstrated ability to communicate effectively with both a technical audience and business users
- Team player familiar, able to work across functions and teams
- Federal Government Baseline Security Clearance or above

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

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