Claims Officer

3 days ago


Sydney, Australia nib health funds Full time

Let's talk about Diversity, Equity and Inclusion

Let's talk about this role
- As a Claims Officer in our Travel Insurance space, your new role will see you provide superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate a portfolio of travel claims. Reporting to the Claims Team Leader this permanent full time opportunity will see:
Proactively manage the travel claims process in complex, large loss, long term & sensitive claims-
- Liaise with policy holders and third parties e.g. Assessor/Investigators/Assistance Companies-
- Gather and compile supporting documentation required for assessment of travel claims as per the General Insurance Code of Practice-
- Read & interpret medical reports-
- Processing claims from lodgement to finalisation within Code of Practice timeframes, and Key Performance Indicators-
- Offer excellent customer service by effectively communicating and corresponding with all stakeholders (written and verbal)-
- Maintain consistency of appropriate file management as per outline provided by Quality Assurance team-
- Build rapport with customers via verbal and written correspondence, and handle sensitive claims.Let's talk about you

You consider yourself a self-motivated individual with a desire to learn new skills and gain experience within Travel Claims. You possess high level communication and organisational skills with a demonstrated ability to work and communicate independently and as part of a team.

Furthermore, you will have:
- Demonstrated experience in a customer service environment.-
- Confidence in managing sensitive customer service enquiries.-
- High attention to detail and adaptability to change.-
- Energetic, self-starter with a methodical work style.-
- Previous experience in the insurance or travel industry will be desiredLet's talk about working at nib

Our hybrid working approach means our employees work outside of the office for the majority of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib's approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.
Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance-
- The opportunity to give back to the community through paid leave for volunteering through nib Foundation-
- Support
- _your better health_ - whatever that looks for you - through our nib Well Program and corporate fitness discounts-
- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits-
- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employeesThe fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
- Applications close March 8th



  • Sydney, New South Wales, Australia Advent Claims Australia PL Full time $537,777 - $8,914,163 per year

    About UsAdvent Claims Australia is a trusted Third Party Authority (TPA) representing one of the world's leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced Motor Recovery / Settlements Specialist to join our friendly, professional team in Sydney's CBD.What We OfferCompetitive remuneration...

  • Claims Officer

    4 weeks ago


    Sydney, New South Wales, Australia Buscojobs Full time

    Claims Case Manager Sydney CBD | Hybrid (2 days in the office) | 2+ Years Experience Required | Permanent Full time Role Looking to take the next step in your claims career? A leading member-focused super fund is on the lookout for an experienced Case Manager (must have 2 years of death claims experience) to join their close-knit, compassionate team.In this...

  • Claims Officer

    1 week ago


    Sydney, Australia City of Sydney Full time

    Division: Legal & Governance Unit: Risk Management & Governance Section: Risk Management **Salary**: AUD $99,931 - $112,144 per annum plus Superannuation Employment status: Permanent Employment arrangement: Full Time Location: Sydney CBD Option to work under a 19-day month arrangement Our people are our most important asset and central to achieving...

  • Claims Officer

    2 days ago


    Sydney, New South Wales, Australia QBE Full time $90,000 - $120,000 per year

    Location: ParramattaPermanent full-time hoursHybrid workingThe opportunityAn opportunity for an experienced Public Liability Claims Officer with Personal Injury experience to join our Liability Claims Team.Your new roleQBE Insurance currently have the opportunity to join the business in the role of Claims Officer within our SA/WA Liability Claims space.This...

  • Claims Officer

    4 weeks ago


    Sydney, New South Wales, Australia Capricorn Full time

    About Capricorn MutualCapricorn Mutual, a non-profit mutual established to provide Capricorn Members with a competitive alternative to insurance, is seeking a Claims Officer. The role involves managing claims decisions and providing market-leading protections tailored to the Motor Trades industry. Capricorn Mutual operates solely for the benefit of its...

  • Claims Officer

    4 weeks ago


    Sydney, New South Wales, Australia Capricorn Full time

    About Capricorn MutualCapricorn Mutual, a non-profit mutual established to provide Capricorn Members with a competitive alternative to insurance, is seeking a Claims Officer. The role involves managing claims decisions and providing market-leading protections tailored to the Motor Trades industry. Capricorn Mutual operates solely for the benefit of its...

  • Claims Officer

    1 week ago


    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Claims Officer Opportunity: Make a Difference Across Australia** Suncorp Group is dedicated to making a positive impact on people and the communities they call home. Our Claims teams play a crucial role in this mission, providing essential support and understanding to customers during their most challenging times and working towards outcomes that restore...

  • Claims Officer

    17 hours ago


    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Claims Officer Opportunity: Make a Difference Across Australia** Suncorp Group is dedicated to making a positive impact on people and the communities they call home. Our Claims teams play a crucial role in this mission, providing essential support and understanding to customers during their most challenging times and working towards outcomes that restore...

  • Claims Officer

    3 days ago


    Sydney, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...

  • Claims Officer

    3 weeks ago


    Sydney, New South Wales, Australia GWA Group Full time

    We are seeking a Claims Officer to join our Prestons based Finance team on a full-time 12-month fixed term contract.About the role This is a key role which will have responsibility for the end-to-end processing of customer claims, ensuring accuracy and timely resolution.Enter, scan, and attach claims into the system daily.Liaise with internal teams (sales,...