Claims Officer

Energetic, fun, and collaborative team atmosphere
- Great opportunity for progression & development
- Make a difference at work and in the community

About DUAL
Driven by a vision to be the world’s best underwriting business, DUAL has always taken a different approach to our industry peers.

Since our business was founded in 2004, we have had a strong entrepreneurial spirit that runs through every part of our business. We empower our people to develop products, services and processes that deliver consistently for our partners.

Our philosophy is simple: we genuinely put people first and want our people to be the healthiest and happiest they can be, at work and at home. We aim to attract and retain the best talent and support them to achieve their aspirations. It’s how we grow our business and keep one step ahead of our competitors.

About the Role
We’re looking for two (2) detail-orientated multitaskers to join our Australian Claims Team as Claims Officers. The focus of this role is to manage Financial Lines claims and notifications, through to resolution by providing professional, prompt, and courteous service to DUAL’s clients.

This role will see responsibility for:

- Timely and courteous responses to clients, obtaining further details on the claim and discussing the process and strategy going forward.
- Analysing the first report of claims and underlying material to determine coverage.
- Investigating and determining liability, quantum, and a strategy for resolution
- Establishing timely and accurate reserves
- Where applicable, instruct, direct and closely manage litigation panel on claims which are outsourced.
- Discussing claims and defence strategy with the Claims Manager and Claims Team
- Liaising with third party administrators in relation to notifications
- Discussing all aspects of past and current claims with Underwriters and providing advice on renewal and new business where appropriate
- Assisting Underwriters where appropriate in obtaining new business and maintaining existing broker relationships
- Participating and providing Underwriter training where appropriate
- Providing timely and accurate updates and advice on closed claims, current claims and notifications.

About You
As a recent law graduate, paralegal or a go-getter (some previous insurance experience necessary unless other professional skills can be demonstrated) you are looking to gain experience within a fast paced in-house claims team in Insurance and progress your career. You will be a confident communicator who is passionate about delivering a high level of service to clients.

Your people skills provide you with the ability to build and maintain relationships and negotiate as needed in tough circumstances. As a well-organised individual, you will demonstrate managing multiple claims and enquiries with ease and enjoy working with different teams within the business to achieve shared success.

Salary and Benefits

How to Apply
Are you the right fit for this role and the DUAL Team? Tell us why in a short paragraph what similar values you share and send with your Resume to our HR Team.

Find out more
To find out more about DUAL Australia including who we are, what we’re up to and what we’re about, head to the DUAL Australia website or visit us on our LinkedIn page.

EEO Statement
Help us think differently. As a business we’re on a journey to build an inclusive workplace where our people feel welcome to bring their whole and true self to work, where differences are accepted and where our words and actions are inclusive. Together we are learning, sharing stories, and achieving change.