Claims Officer

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Claims Officer | Personal Injury | Sydney, NSW**
- Put the customer at the heart of everything you do
- Feel empowered to make a positive impact
- Be trusted to do what’s right

**What if you could play a more hands-on role in helping injured workers get back on their feet?**

**Purpose**

The primary purpose of this role is to deliver administration support to the wider claims management business unit related to claims management tasks that are fundamentally required to ensure Claims Consultants have the tools to progress claims.
- Assist with the day-to-day duties of administration and claims management.
- Demonstrate high attention to detail and high accuracy in respect to administration work.
- Meet tight deadlines and maintain a systematic approach to work by exercising initiative and organising resources and effective time management.
- Work effectively as part of a highly disciplined team and work independently on individual workloads.
- Provide administrative support to the wider team and data support as requested.
- Undertake general office duties which include weekly and monthly tasks.
- Update and maintain internal systems.
- Provide assistance with Quality Assurance Framework audits as required.
- Reconcile data and invoices on system as identified, banking tasks as required.
- Maintain claims administration systems and associated tasks.

**Important to your success**:

- Demonstrated enthusiasm and ability to optimise business value to customers by delivering high quality services and positive customer experiences to sustain and enhance the customer base.
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence.
- Ability to recognise, avert, manage and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- High attention to detail by completing tasks with thoroughness and accuracy and the ability to quickly identify errors or inconsistencies within information.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Administrative experience in a diverse environment.

**What's on offer?**
- Access on-demand lifelong learning and take control of your career development.
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited Flex Ready employer.
- Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace.

**#LI-AllianzAU**

**Job Level**:
Entry Level

**Location**:

- Sydney, NSW, AU, 2000**Available until**:
31/12