Claims Officer

About us

Capricorn Mutual, a non-profit mutual established to provide Capricorn Members with a competitive alternative to insurance, is seeking a Claims Officer. The role involves managing claims decisions and providing market-leading protections tailored to the Motor Trades industry. Capricorn Mutual operates solely for the benefit of its members and offers significant benefits and savings.

Capricorn is one of Australia and New Zealand's largest and most dynamic member-owned organisations. Since 1974, we've been dedicated in supporting our Members with solutions that truly matter.

We have a strong foundation in the automotive and machinery aftermarket industry with over 30,000 highly engaged Members across Australia and New Zealand, from national franchises to your local family workshop. At Capricorn we work hard to ensure that Our People, Our Members and Preferred Suppliers are connected into the Capricorn Community.

Join us and be part of a team that's committed to driving success, innovation and making a difference, while having some fun along the way

About the role

We're looking for experienced Claims Officers to join our 2024 Mansfield Awards finalist team and manage an individual caseload of claims through to finalisation. In this role you will deliver exceptional customer service with empathy and high attention to detail. If you're someone who thrives on solving problems, communicating with confidence, and delivering top-tier service, this role is for you.

Key responsibilities

• Handling claims notifications and service enquiries with professionalism and care.

• Managing your own portfolio of claims from start to finish.

• Taking smart recovery actions that make a difference.

• Determining liability and clearly communicating outcomes.

• Building strong relationships with both internal teams and external customers.

What you bring

• Sharp communication skills and a knack for negotiation.

• A strong analytical mindset and attention to detail.

• A genuine commitment to outstanding customer service.

• The ability to work independently while staying connected with your team.

This is more than just a claims role—it's a chance to be part of a team that values your expertise and supports your growth.

Join our community

Joining our community is about more than just a job, so here's what's in it for you:

• Work flexibility – We're all unique, and so are the ways in which we work. Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.

• Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.

• Paid parental leave – during life's most important times, we support parents' leave (for both parents) and their transition back to work.

• Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.

• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.

• A cherry on top – we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

• Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started

Sound like you'd be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and details on Capricorn, please visit our website