Night Guest Service Agent

4 days ago

Perth, Australia Oaks Hotels Full time

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

**Job Description**:
We currently have an exciting opportunity for a professional and experienced professional to join Oaks Perth Hotel as Night Guest Service Agent on a full time or part time basis.

**Key Responsibilities include**:

- Conduct guest arrivals and departures
- Confidently provide personalised, proactive guest service
- Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
- Maintain professional, open and honest communication to assist guests and make accurate bookings
- Ensure that all daily tasks are completed accurately and in a timely manner
- Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
- Ensure guest queries and complaints are handled efficiently and effectively

**Qualifications**:

- Previous hotel front office/reception experience, including at a supervisory level
- A commitment and passion for delivering exceptional, pro-active customer service;
- Strong computer skills/knowledge, training will be provided for reservations system;
- Professional interpersonal and communication skills;
- A high standard of personal presentation
- Ability to lead and motivate a high preforming team
- Availability to work 10pm - 6am on a rotating roster (including weekends and public holidays)

Additional Information
**Join our positive and vibrant team and be rewarded with these team benefits**:

- Highly competitive hourly rate
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor Hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, NIB insurance discounts
- Promotion opportunities across Minor Hotels globally
- Career development / progression & education assistance
- Additional paid leave including Birthday and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.

  • Night Guest Service Agent

    16 hours ago

    Perth, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    4 days ago

    Perth, Western Australia Mercure Perth Full time $45,000 - $60,000 per year

    Company DescriptionIbis Perth has recently undergone a stunning refurbishment, unveiling a fresh new look that elevates the guest experience to a whole new level. Ideally located in the heart of Perth's vibrant West End, just 300 metres from the bustling Murray and Hay Street shopping malls, the hotel features 192 modern, air-conditioned rooms. Guests can...

  • Guest Service Agent

    2 weeks ago

    Perth, Australia TRIBE Perth Full time

    Located on the burgeoning doorstep of the ever expanding Perth CBD, **Tribe Perth **is conveniently based next door to Kings Park and minutes away from some of the city’s premier restaurants, bars and tourist attractions. Seductive and striking, Tribe Perth brings a bold new energy to the market. Part collaborative workspace, part social club, our 126...

  • Guest Service Agent

    16 hours ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 22218676 **Job Category** Rooms & Guest Services Operations **Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **About the company**: The Westin Perth Hotel, a rejuvenating haven with luxury accommodation,...

  • Guest Service Agents

    1 week ago

    Perth, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    16 hours ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 22218611 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Services Agent** - Increased HIGA Award Rates - Beautiful location on the...

  • Guest Service Agent

    1 week ago

    Perth, Western Australia Pan Pacific Perth Full time $40,000 - $60,000 per year

    About Pan Pacific PerthAt Pan Pacific Perth, we empower our associates to grow and develop their skills. We offer a diverse, inclusive environment and various career opportunities. Our strategy focuses on creating a safe workplace aligned with our core values, recognising that our team's talent is key to our success.About the RoleWe are looking for a...

  • Guest Service Agent

    4 days ago

    South Perth, Australia Metro Hotel Full time

    The Metro Hotel South Perth has long been an iconic landmark on the South Perth peninsular, this busy award-winning hotel boasts spectacular views across the Swan River and City landscape, the hotel is a popular destination for regional WA and corporate guests.  The hotel has 147 hotel rooms comprising of both 3.5 star and 4.0-star accommodation options,...

  • Guest Service Agent

    2 days ago

    Perth, Western Australia Novotel Perth Murray Street Full time $60,000 - $80,000 per year

    "Hospitality is a work of Heart" at Novotel Perth Murray Street. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.ALL about us:WINNER of the 2025 'Superior Accommodation' award at the Australian Hotels Association WA Accommodation Awards for Excellence, Novotel Perth Murray...

  • Guest Service Agent

    2 days ago

    Perth, Western Australia Quest Perth Ascot Full time $70,000 - $120,000 per year

    Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji.  While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest at Perth Ascot is locally owned and operated. We love helping...