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Guest Service Agent

2 weeks ago

Perth, Western Australia Novotel Perth Murray Street Full time $104,000 - $130,878 per year

"Hospitality is a work of Heart" at Novotel Perth Murray Street. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

ALL about us:

WINNER of the 2025 'Superior Accommodation' award at the Australian Hotels Association WA Accommodation Awards for Excellence, Novotel Perth Murray Street represents one of Accor's most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 4½ star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia.

We have the perfect opportunity for an experienced full time Guest Service Agent to join our amazing team.

Job Description

ALL about the role:

  • Delivering service excellence, from check-in to check-out and everywhere in between.
  • Acting as the first point of contact for guests and visitors.
  • Handling a wide variety of front office tasks, from selling the hotel's facilities to taking reservations and maintaining guest accounts.
  • Providing passionate, knowledgeable, and friendly service to both external and internal guests at all times.
  • Answering all telephone calls in a professional manner according to brand standards.
  • Reconciling cashier floats at the completion of each shift.
  • Ensuring non-members are informed about the benefits of ALL – Accor Live Limitless and assisting with enrolments.
  • Assisting guests with their requests promptly and professionally.
  • Overseeing the hotel's operations overnight, ensuring safety, security, and service standards are maintained.

Qualifications

ALL about you:

  • Experience with OPERA Cloud property management system or similar
  • Relevant experience in a similar role
  • Service oriented with an eye for detail
  • Confident & articulate communication, relationship & networking skills
  • Time management skills with the ability to multitask
  • Entrepreneurial spirit with drive, ambition & high level of energy
  • Passion for hospitality
  • Experience in the Hotel Industry

Additional information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

Immediate access to global accommodation and F&B discounts

LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.

Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.