Guest Service Agent

2 weeks ago

Perth, Western Australia Mercure Perth Full time $104,000 - $130,878 per year

Company Description

Ibis Perth has recently undergone a stunning refurbishment, unveiling a fresh new look that elevates the guest experience to a whole new level. Ideally located in the heart of Perth's vibrant West End, just 300 metres from the bustling Murray and Hay Street shopping malls, the hotel features 192 modern, air-conditioned rooms. Guests can also enjoy our stylish, elevated bar and all-day dining outlet, serving up delicious meals and refreshing beverages. With our revitalised spaces and warm service, Ibis Perth is ready to leave a lasting impression.

Job Description

As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:

  • Managing arrivals and departures
  • Responding to guest requests efficiently and courteously
  • Communicating with other departments to ensure all guest requests and needs are met
  • Actively resolving guest issues and challenges
  • Promoting the Accor Live Limitless Loyalty Program
  • Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

Qualifications

The successful candidate will have previous experience in a similar role plus:

  • Strong written and verbal communication skills
  • Time management skills with the ability to multi-task
  • Good interpersonal skills with the ability to communicate with all levels of team members
  • Ability to provide prompt and efficient service including upselling advantageous
  • Entrepreneurial spirit with drive, ambition, and a high level of energy

Additional Information

What's in it for you:

  • Employee benefit card offering discounted rates at Accor properties worldwide.
  • Access to learning and development programs through Accor Academies.
  • Career advancement opportunities within Mercure Perth and globally across Accor's extensive network.
  • Opportunity to make a difference through our Corporate Social Responsibility initiatives.

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Join us at Mercure and ibis Perth, where your passion for sales and events will thrive in a dynamic and supportive environment.

Apply now to embark on a rewarding career journey with Accor

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