Guest Service Agent

1 week ago

Perth, Western Australia Quest Perth Ascot Full time $70,000 - $120,000 per year

Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji.  While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest at Perth Ascot is locally owned and operated. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out.

Quest Perth Ascot bring a stunning accommodation experience for both the business traveller and leisure traveller to the Ascot Location. Follow the river on foot or bicycle or catch the train straight into the city to enjoy Perth's eclectic eateries, pubs and nightlife. With quick access to major connecting roads, it's too easy to explore the city and beyond – making us the perfect hub from which to get to know the wineries and views of nearby Swan Valley. Of course, Ascot's notable destination is its renowned horse racing track, hosting the Autumn Cup and horse meetups.

We now have an exciting opportunity available for a Guest Service Agent / Front Office Receptionistto join our team on casual basis.

The Role

The role involves all aspects of the front office operation. Responsibilities will include, but are not limited to, the following;
  • Providing friendly, personalised customer service when dealing with guests
  • Promoting the business and contributing to budgeted revenue targets
  • Processing reservations and ensuring full and accurate data capture
  • Assisting corporate and leisure guests with check in, explaining the hotel facilities and location, check out and ensuring the smooth running of the reception desk.

The Ideal Candidate

The Ideal Candidate will possess the following key attributes and experience;

  • A passion for customer service thus ensuring a positive experience for all of our guests
  • A strong sales focus when promoting and selling accommodation services and facilities
  • Excellent written and verbal communication skills
  • Ability to time manage and work autonomously
  • Experience with Property Management Systems
  • Strong knowledge of Microsoft Office Suite
  • Detail orientated with high standards of personal presentation and team orientated ethos.

Previous reception experience within the hospitality/travel or tourism industry will be highly regarded. We also encourage those with sales experience or customer interfacing roles such as call centre operator or retail to apply.

The successful applicant must be available to work shifts including weekends and public holidays and have entitlements to work in Australia.

The Opportunity

The role presents a great opportunity to work within a beautiful brand new property that fosters a culture of inclusion and reward for effort all from under the banner of the highly successful and established Quest brand.

  • Guest Service Agent

    1 week ago

    Perth, Western Australia Mercure Perth Full time $45,000 - $60,000 per year

    Company DescriptionIbis Perth has recently undergone a stunning refurbishment, unveiling a fresh new look that elevates the guest experience to a whole new level. Ideally located in the heart of Perth's vibrant West End, just 300 metres from the bustling Murray and Hay Street shopping malls, the hotel features 192 modern, air-conditioned rooms. Guests can...

  • Guest Service Agent

    3 weeks ago

    Perth, Western Australia Pro-invest Careers Full time

    About Country Comfort Perth:Nestled close to the Perth Domestic Airport, Country Comfort Perth offers a relaxing, comfortable stay with free Wi-Fi, on-site parking, a swimming pool, and an on-site restaurant. Our guests enjoy complimentary transfers to and from Perth Airport Terminals, and we are conveniently located near the serene Grove Farm Reserve and...

  • Guest Service Agent

    3 weeks ago

    Perth, Western Australia Pro-invest Careers Full time

    About Country Comfort Perth:Nestled close to the Perth Domestic Airport, Country Comfort Perth offers a relaxing, comfortable stay with free Wi-Fi, on-site parking, a swimming pool, and an on-site restaurant. Our guests enjoy complimentary transfers to and from Perth Airport Terminals, and we are conveniently located near the serene Grove Farm Reserve and...

  • Guest Service Agent

    1 week ago

    Perth, Western Australia Novotel Perth Murray Street Full time $60,000 - $80,000 per year

    "Hospitality is a work of Heart" at Novotel Perth Murray Street. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.ALL about us:WINNER of the 2025 'Superior Accommodation' award at the Australian Hotels Association WA Accommodation Awards for Excellence, Novotel Perth Murray...

  • Guest Service Agent

    1 week ago

    Perth, Western Australia Marriott International Full time $45,000 - $60,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationFour Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia, 6000SchedulePart TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYFour Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere...

  • Passenger Service Agent

    3 weeks ago

    Perth, Western Australia Menzies Aviation Full time

    OverviewAdd expected salary to your profile for insightsWe have an exciting opportunity for a Part Time (between 19 - 38 hours per week depending on flight schedules) versatile and talented to join the Menzies Aviation Team based at the Perth Airport.Our passenger service team are responsible for providing exceptional customer service whilst ensuring the...

  • Passenger Service Agent

    3 weeks ago

    Perth, Western Australia Menzies Aviation Full time

    OverviewAdd expected salary to your profile for insightsWe have an exciting opportunity for a Part Time (between 19 - 38 hours per week depending on flight schedules) versatile and talented to join the Menzies Aviation Team based at the Perth Airport.Our passenger service team are responsible for providing exceptional customer service whilst ensuring the...

  • Central Reservations Agent

    1 week ago

    Perth, Western Australia The Meat and Wine Co. Full time $45,600 - $136,800 per year

    Seagrass Boutique Hospitality Group are looking for experienced Central Reservations Agents to join our central reservations team in Perth. Working directly with the Central Reservations Manager, you will be responsible all reservations for our 3 Perth based restaurants. Being the first point of contact with our guests, our agents should want to make...

  • Central Reservations Agent

    1 week ago

    Perth, Western Australia Seagrass Boutique Hospitality Group Full time $104,000 - $130,878 per year

    Seagrass Boutique Hospitality Group are looking for experienced Central Reservations Agents to join our central reservations team in Perth.Working directly with the Central Reservations Manager, you will be responsible all reservations for our 3 Perth based restaurants. Being the first point of contact with our guests, our agents should want to make a...

  • Guest Services Manager

    3 weeks ago

    Perth, Western Australia Westin Hotels And Resorts Full time

    Additional Information Full Time role Job Number25132367 Job Category Rooms & Guest Services Operations Location The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000 VIEW ON MAPSchedule Full Time Located Remotely?NPosition Type Management Guest Services Manager We are looking for an excellent Guest Services Manager on Duty to rise with...