Systems Trainer

22 hours ago

Parramatta, Australia Aruma Full time

NFP | F/T Perm | Parramatta Office base + WFH options
- Salary packaging + EAP + additional discounts
- Be a champion of change across the organisation

The **Systems Trainer** is responsible for delivering critical business systems/software training to staff across the organisation. As part of the Transformation Change and Training Team this role will play a pivotal role in strengthening our staff capabilities in the accurate and effective use of digital systems, including contributing to improving contingent compliance and quality customer support practices.

**Responsibilities**:

- Support Training Lead and work in collaboration with assigned project team(s) in support of business-critical systems implementation.
- Work collaboratively with business Subject Matter Experts (SMEs) to conduct regular organisation-wide skills and knowledge gap analysis.
- Develop and deliver easily accessible on-demand suite of training collateral such as user-friendly ‘how to’ videos; short and targeted eLearning simulation modules
- Design, develop and deliver interactive, user-focused, and innovative BAU systems training programs.

**About you**
- 5+ years direct (field based) training and facilitation experience
- 2+ years’ experience in instructional design with instructional technology, such as
- Articulate Storyline, Camtasia to develop eLearning modules
- 2+ years’ experience in developing online videos and other training collateral using interactive tools such as Toonly, Snagit, Kahoot etc.
- Certificate IV in Training and Assessment (TAE40116) - or agreement to complete this certificate within 12 months of role commencement
- Experience in providing systems training across core business systems (e.g., CRM, ERP, Finance, HR systems)
- Experience using Learning Management Systems e.g., LMS365, ELMO, TalentLMS etc.
- Experience delivering training remotely via video conferencing systems or Skype / Microsoft Teams / Zoom.

**What we offer**
- Genuine flexibility in this Hybrid role - work from home or combining days in the office and the balance from home. Our offices are shared spaces, and everything is bookable.
- As a charitable organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment.
- Salary package living expenses (i.e., mortgage, loan, credit card repayments) meal and entertainment (dining out), vehicle (new or used).
- We offer employees and their immediate family members access to a confidential, impartial, and professional counselling service.
- Corporate health plans with Bupa.
- Fitness Passport.

**Diversity & Inclusion**

Aruma is a Child Safe Organisation and an Equal Employment Opportunity (EEO) Employer. To this end, we invite applicants to answer optional questions around Diversity and Inclusion as part of the recruitment process. The information provided will be treated in strictest confidence in accordance with Aruma’s Privacy Policy.

**Culture

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