Customer Care Specialist

** This role is at Assignar (not at Hatch)**

Hatch is supporting Assignar to find a great Customer Support Specialist to join their team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Assignar.

**Role details**
- Customer Support
- Full-time
- Sydney, AU
- Visa sponsorship - No
- Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.

**Why Assignar**

We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to present and Assignar works with hundreds of customers, ranging from multinational, multi-billion-dollar companies to specialist contractors.

We’ve found product-market fit. Assignar is an all-in-one platform, now leading the way in digital construction operations built for contractors. We enable teams to have real-time visibility on jobsites to successfully schedule the right workers to the right projects, track equipment efficiently, and make well-informed, data-driven decisions for future projects.

We’re well funded. In 2021, we raised a $20 million Series B funding round. Investor demand was so high that in late 2021, we raised a $16.5 million secondary round. Our investors include Fifth Wall, Tola Capital, Ironspring Capital, OIF Ventures, Tiger Global, HighSage Ventures, and SecondQuarter Ventures.

We have a talented and diverse global team. Assignar was born in Australia and is now headquartered in Denver, Colorado, with team members also in Aus, Canada and N.Z. Plus we’re expanding to the U.K soon

**About the role**

To enable us on our growth trajectory, we’re searching for a Customer Support Specialist to assist our customers with technical problems when using Assignar. You will be responsible for supporting our customers in Australia and New Zealand. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Attributes we are looking for:

- Can demonstrate emotional intelligence, empathy, and reflectiveness.
- Show a proven ability to solve problems.
- Have strong communication skills.
- Key Responsibilities of the role:

- Bugs reported need to be routed to L2 support and logged in Jira.
- Creating documentation to help customers resolve their issues.
- Assisting Finance with billing issues

**What you'll be responsible for**
- Query Handling (online / live chat): Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences

**Skills you'll need**
- Written communication: Writes in a clear and structured format to convey information and ideas effectively to a target audience
- Service orientation: Actively seeks and develops strategies to help key stakeholders
- Verbal communication: Speaks clearly to convey information effectively to a target audience

**Meet the team**

Assignar was founded on the idea that we can help improve the lives of the people that build the infrastructure that transforms the way we live. That's what this team is all about delivering on, we a grounded in an empathetic approach, and want to ensure that we are always looking for ways to improve the process and systems that unlock value for our customers using the product day-to-day.

**If this isn't you, but you know someone who would be amazing in this role - be sure to share**

**Salary**: $55,000.00 - $120,000.00 per year

Schedule:

- Day shift