Customer Care Specialist

4 days ago

Sydney, New South Wales, Australia Talent – Specialists in tech, transformation & beyond Full time $42,000 - $84,000 per year

Talent International is currently recruiting for a Customer Care Specialist to work for our client, based in Davidson, NSW. This position is a contract role for 6 months initially with the view to be extended, and is paying an hourly rate of $35 - $40/hour + Super.

Key Responsibilities:

  • Provide compassionate customer service to individuals and families during difficult times.
  • Assist with bookings and scheduling using internal systems.
  • Work across multiple areas, including reception, concierge services, and chapel coordination for funeral services.
  • Support visitors with general inquiries and guide with empathy and professionalism.
  • Collaborate with internal teams to ensure smooth service delivery.

Ideal Candidate:

  • A strong customer service background, preferably in a sensitive or emotionally challenging environment.
  • Really strong admin, corporate reception background, excellent customer service.
  • Ability to handle conversations with grieving families with empathy and discretion.
  • Willingness to be trained across different areas beyond reception duties.
  • Excellent communication and multitasking skills.
  • Experience with booking systems is desirable but not essential.
  • This is a unique and meaningful role suited for someone with a compassionate nature, strong customer service skills, and a willingness to support families through sensitive moments.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on / for a confidential discussion.

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