Customer Care Specialist

2 weeks ago

Sydney, Australia Commonwealth Bank Full time

We’re on the lookout for Full-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us at **5-7 Central Avenue **South Eveleigh.**

At CommBank, we believe in rewarding your development and performance.

**Do work that matters**

We like to say that the Direct Banking team is at the heart of the best Retail Bank in Australia, and we're there for our customers when they need it most. You'll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. That's what makes Direct Banking so special.

**See yourself in our team**

Our Customer Care Specialists are the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service.

You’re empathetic and resilient. By walking in our customer’s shoes you’ll ask the right questions to understand what they really need and find them the best solutions. You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by communicating, listening and learning.

**Our shifts and training**

We offer an interactive and supportive training program that’ll ensure you make an immediate and lasting impression on our customers from day one.

Training is a compulsory component and will be a mix of in person and virtual for the first 6 weeks.
Please ensure you can attend all training sessions before applying:
**Training**:
**13 weeks training**

**2:00pm - 10:21pm Monday - Friday AEST
**Following the initial 13 weeks, you’ll continue to learn on your regular roster, to ensure you’re set up for success.

**Start date: 20th January**

**Shift Schedules**:
**Option 1: Tuesday - Saturday 6:39pm - 3:00am **AEST**

**Option 2: Monday - Friday 2:39am - 11:00pm **AEST**

**Option 3: Sunday - Thursday 6:39pm - 3:00am **AEST**

**Please note you must commit to this roster for 12 months but are open to flexibility if required.**

**Your development**

In addition to training, we offer an 18 month development program to upskill and develop your Customer Care capabilities. Our 4 tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach.

We value the hard work our team put in to create an exceptional customer experience, so we want to do the same for you

**Work from home with us**

These positions have been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, and a connection to the internet, then leave the rest to us.

Our interactive “Hub” days will help you stay connected and engaged as a team, occurring once every fortnight in Axle, Eveleigh office.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 02/12/2024

  • Advisor, Customer and Business Care Implementation

    4 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Advisor, Customer and Business Care Implementation** **SNSW Grade**:7/8 **Employment Type**:Ongoing, Full-time **Location**:Gosford, McKell or Parramatta with 2-3 days in office as per DCS directive. **This role sits in the newly established Customer Care & Business Bureau directorate, within the Frontline Operations Team.** ***About the team** The...

  • Customer Care Specialist

    7 days ago

    Sydney, Australia Tripadvisor Full time

    **Who we are?** TheFork (previously known as Dimmi) connects diners with more than 4,500 of the country's hottest restaurants in Australia. As the leading online restaurants reservation platform, TheFork has a network of more than 60,000 restaurants worldwide, more than 21 million monthly visits and more than 11 millions opinions. Through TheFork (website...

  • Customer Care Specialist

    2 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Care Specialist We are currently recruiting Casual positions for our Customer Care Specialist role. **Do Work that Matters** As a Customer Service Representative within our contact centre, you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and...

  • Customer Care Specialist

    1 week ago

    Sydney, Australia The Fork Full time

    TheFork (previously known as Dimmi) connects diners with more than 4,500 of the country's hottest restaurants in Australia. As the leading online restaurants reservation platform, TheFork has a network of more than 60,000 restaurants worldwide, more than 21 million monthly visits and more than 11 millions opinions. Through TheFork (website and app), as well...

  • Customer Care Specialist

    2 weeks ago

    Sydney, Australia Lowes Manhattan PTY LTD Full time

    We presently have an exciting career opportunity for a Customer Care Specialist to join the team at our Head Office in Arncliffe. We are seeking enthusiastic individuals who have had previous experience in customer service roles. You will need to be motivated to ensure that customer inquiries are dealt with in a timely and efficient manner and passionate...

  • Customer Care Specialist

    2 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    We’re on the lookout for Full-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us. At CommBank, we believe in rewarding your development and performance. **Do work that matters** We like to say that the Direct Banking team is at the heart of the best...

  • Customer Care Specialist

    2 weeks ago

    Sydney, Australia Clarins Full time

    Customer Care Specialist **Ready to bring passion into your career?** A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more beautiful planet". Operating in more than...

  • Customer Care Specialist

    3 days ago

    Sydney, New South Wales, Australia King Living Full time $60,000 - $80,000 per year

    Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.At King Living, we create furniture that blends innovation with traditional craftsmanship, designed to adapt to modern lives and last for generations. From our Australian roots, we've grown into a global, family-owned brand with...

  • Customer Care Specialist

    2 days ago

    Sydney, New South Wales , Australia Olivia's Demo Account Full time $50,000 - $80,000 per year

    Job Title: Customer Care SpecialistIndustry: AutomotiveCountry: AustraliaCity: Sydney, New South Wales 2000Role Type: Full-timeEmployee Working Hours: Full-timeExperience Level: AssociateJob Summary:We are seeking a Customer Care Specialist to join our automotive team in Sydney. The ideal candidate will be responsible for providing exceptional customer...

  • Customer Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Talent – Specialists in tech, transformation & beyond Full time $42,000 - $84,000 per year

    Talent International is currently recruiting for a Customer Care Specialist to work for our client, based in Davidson, NSW. This position is a contract role for 6 months initially with the view to be extended, and is paying an hourly rate of $35 - $40/hour + Super. Key Responsibilities:Provide compassionate customer service to individuals and families...