Customer Care Specialist

2 weeks ago

Sydney, Australia Commonwealth Bank Full time

We’re on the lookout for Full-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us at **5-7 Central Avenue **South Eveleigh.**

At CommBank, we believe in rewarding your development and performance.

**Do work that matters**

We like to say that the Direct Banking team is at the heart of the best Retail Bank in Australia, and we're there for our customers when they need it most. You'll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. That's what makes Direct Banking so special.

**See yourself in our team**

Our Customer Care Specialists are the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service.

You’re empathetic and resilient. By walking in our customer’s shoes you’ll ask the right questions to understand what they really need and find them the best solutions. You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by communicating, listening and learning.

**Our shifts and training**

We offer an interactive and supportive training program that’ll ensure you make an immediate and lasting impression on our customers from day one.

Training is a compulsory component and will be a mix of in person and virtual for the first 6 weeks.
Please ensure you can attend all training sessions before applying:
**Training**:
**13 weeks training**

**2:00pm - 10:21pm Monday - Friday AEST
**Following the initial 13 weeks, you’ll continue to learn on your regular roster, to ensure you’re set up for success.

**Start date: 20th January**

**Shift Schedules**:
**Option 1: Tuesday - Saturday 6:39pm - 3:00am **AEST**

**Option 2: Monday - Friday 2:39am - 11:00pm **AEST**

**Option 3: Sunday - Thursday 6:39pm - 3:00am **AEST**

**Please note you must commit to this roster for 12 months but are open to flexibility if required.**

**Your development**

In addition to training, we offer an 18 month development program to upskill and develop your Customer Care capabilities. Our 4 tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach.

We value the hard work our team put in to create an exceptional customer experience, so we want to do the same for you

**Work from home with us**

These positions have been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, and a connection to the internet, then leave the rest to us.

Our interactive “Hub” days will help you stay connected and engaged as a team, occurring once every fortnight in Axle, Eveleigh office.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 02/12/2024

  • Critical Care Specialist

    2 weeks ago

    Sydney, Australia Small Animal Specialist Hospital Full time

    Overview Critical Care Specialist – SASH Alexandria At SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment. Inspired by the special bond between animals and people, we constantly strive to help pets and their families live...

  • Customer Care Specialist

    1 week ago

    Sydney, Australia The Fork Full time

    TheFork (previously known as Dimmi) connects diners with more than 4,500 of the country's hottest restaurants in Australia. As the leading online restaurants reservation platform, TheFork has a network of more than 60,000 restaurants worldwide, more than 21 million monthly visits and more than 11 millions opinions. Through TheFork (website and app), as well...

  • Customer Care Specialist

    2 weeks ago

    Sydney, Australia Lowes Manhattan PTY LTD Full time

    We presently have an exciting career opportunity for a Customer Care Specialist to join the team at our Head Office in Arncliffe. We are seeking enthusiastic individuals who have had previous experience in customer service roles. You will need to be motivated to ensure that customer inquiries are dealt with in a timely and efficient manner and passionate...

  • Customer Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Six Degrees Executive Full time $60,000 - $80,000 per year

    About the CompanyYou will be joining an established global business who provide training services to organisations to ensure they are well equipped to face organisational challenges. Their goal is to empower teams through specific training and give them the tools they need to further educate their organisation.About the RoleThe Customer Care Specialist will...

  • Customer Care Specialist

    3 days ago

    Sydney, Australia ING Group Full time

    Customer Care Specialist **Do you love a sleep in before jumping into your day?** **Join our Customer Care team on our late shift!** Our Customer Care Specialists are key to us being Australia's most recommended bank, and we're on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family. **Here's what our...

  • Customer Care Specialist

    2 weeks ago

    Sydney, Australia Employment Hero Full time

    **Our mission and where you fit in**: At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 -...

  • Customer Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia The Talent Mill Full time $90,000 - $120,000 per year

    The Brand |Our client requires no introduction – with sophisticated product categories across evening, bridal and RTW – they have thriving channels across retail, eComm and wholesale and recent international expansion.Synonymous with elegance, craftsmanship, and occasion dressing and with a legacy of over a decade, the brand is trusted by celebrities,...

  • Customer Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia TrueCover Full time $60,000 - $90,000 per year

    Are you seeking high job satisfaction?Do you want to do more for your customers?If so, you might just be who we're looking for.TrueCover, a specialist over 50s insurance provider, is building a team of customer service and sales superstars  With its revolutionary customer-centric approach, TrueCover is run for people, not profit.  TrueCover is on a mission...

  • Customer Care Specialist

    2 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Assignar (not at Hatch)** Hatch is supporting Assignar to find a great Customer Support Specialist to join their team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Assignar. **Role details** - Customer Support - Full-time -...

  • Customer Care Specialist

    4 days ago

    Sydney, New South Wales, Australia Zembl Full time $60,000 - $100,000 per year

    About Zembl:Zembl saves businesses time and improves their bottom line. Our long, strong industry relationships help businesses buy better energy. We have local experts who'll pick up the phone, have a chat and understand customer needs to take the legwork out of admin. Our simple digital platform and helpful people make admin easy, even pleasurable.Purpose...