Operations Support Officer

1 week ago

Brisbane Airport, Australia Team Global Express Full time

**About the role**
- This opening is for an Operations Support Clerk to join our team at our Brisbane Airport Location
- Provide timely, accurate and thorough information in response to customer queries and escalations through inbound and outbound customer contact.
- Be willing to dedicate your time to diagnosing freight issues in real time by inspecting and investigating freight throughout the Depot and speaking with numerous staff members on the floor
- Dedicate appropriate amounts of time daily towards office administration as well as inspecting and investigating customer queries on the floor and throughout the Depot
- Have a pro-active and strategic mindset to Customer Service by utilising multiple avenues towards problem solving which include liaising with staff, using technology and systems to ascertain appropriate solutions
- Be proactive in repacking any freight according to customer requirements
- Following up on processing Repacks, Damaged and Unidentified FreightCoordinating with customers face to face who come in to collect any deliveries

**What you’ll bring**
- You must have a customer mindset to drive optimum customer service solutions
- This role will involve some manual handling. You must be able to complete a Pre Employment Medical in line with role requirements and Work Health & Safety
- You must also have strong organisational skills and excellent time management skills
- You must work well in a team environment
- A high attention to detail
- Mid-level data entry skills
- A strong attention to safety
- Previous experience in a similar role (preferred but not mandatory)

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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