Front Office Supervisor

**Additional Information**
**Job Number**24206101
**Job Category**Rooms & Guest Services Operations
**Location**Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

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Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to join our team

We believe in the power of personality and style to deliver mind-blowing service to our guests, rather than following a standard hotel script.

Whether you are an experienced industry professional or a newcomer eager to learn and grow, our pier presents endless opportunities for motivated and skilled individuals. Located under the iconic Sydney Harbour Bridge, our five-star hotel boasts 189 premium rooms and suites, offering a truly luxurious experience on the vibrant heritage waterfront pier.

Pier One Sydney Harbour is not just a workplace; it's a place where you can showcase your talents and make a real impact on our guests' experience.

We work every day to elevate our associate’s experience.

**Some of your Key Responsibilities**:

- Oversees and ensures the smooth, efficient and courteous operation of the Front Office.
- Ensures that all guests are greeted and fare welled in an appropriate manner.
- Ensures that the Concierge Desk is adequately manned at all times.
- Organises staff meal breaks.
- Assists Front Office staff by providing support for any queries or problems.
- Performs shift handovers in order to advise team members of any necessary information.
- Check Expected Arrivals report and allocates rooms as necessary.
- Checks status of early arriving rooms.
- Acts as a Manager on Duty for Guest Enquiries and complaints and follows through with relevant departments to ensure action is taken.
- Oversees Rooms Coordinator position in order to ensure a constant supply of rooms ready for occupation by arriving guests.

**Benefits, Perks & Rewards**:
Free delicious duty meals including one barista coffee a day

Amazing water views in a unique location, just under the Harbour Bridge with glimpses of the Opera House.

Numerous activations and events to connect with your colleagues.

Free In-house laundry for all your work clothes.

Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends.

Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International.

Genuine care for associates physical, emotional and financial wellbeing through our employee assistance program.

**What we value for this role**:

- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- You’ll think outside the box and have an open-minded personality.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.