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Administration Assistant

3 weeks ago

Launceston, Australia Respect Full time

**About us**:As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a well-lived life, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

**The role**:The Administration Assistant provides general administrative and rostering support to both the General Manager and the facility. The position has direct responsibility for managing general office administration, reception, rostering, and associated support services. The Administration Assistant is responsible for liaising with employees, contractors, volunteers, visitors, residents, and their families at the facility.

**_Overview of responsibilities _**
- Roster employees using Humanforce in accordance with the facility’s staffing requirements.
- Review timesheets against the roster as required by the General Manager.
- Source and roster replacement staff in the event of illness or unexpected absenteeism.
- Approve and facilitate employee requests for schedule changes, ensuring mínimal disruption to facility operations.
- Monitor and track attendance records, raising any concerns with the facility General Manager.
- Manage employee availability and leave requests to maintain optimal staffing.
- Manage and schedule all employee’s onsite and online mandatory training education and maintain accurate staff records for the General Manager.
- Assist with the induction and orientation of new employees and volunteers as required, in conjunction with the General Manager.
- Provide a customer-focused reception service for the facility and promptly respond to or direct enquiries where required.
- Provide general administrative support to the General Manager (and other managerial employees), and perform a range of administrative tasks including but not limited to typing, photocopying, filing, answering telephone enquiries and general office duties.
- Ensure timely response to all enquiries, and refer any compliment or complaint to the General Manager.
- Any other task not defined but within the employee's skills, as directed by the organisation.

**Requirements**:

- Minimum Certificate of Education or equivalent.
- Knowledge and experience of office procedures.
- High-level customer service skills.
- Advanced computer and word processing skills.
- Cash handling and banking experience.
- Current NDIS Worker Screening or National Police Certificate as applicable at the facility (or ability to acquire).
- Recognised qualification (Cert III) in business administration. Experience in residential aged care administration.

**Benefits**
- Competitive Salary + Super and entitlements.
- Maximize Your Benefits: Get Up to $18,550 in Not-for-Profit Salary Packaging Incentives per FBT Year
- Unlock NFP Benefits: Enjoy Up to $7000 in Annual Tax Savings
- A healthy and positive workplace culture.