Front Office Clerk

3 days ago

Melbourne, Australia Ramsay Health Care Full time

**Two casual employment opportunities**:

- **Free car parking, uniform and subsidized meals are available to all staff**:

- **Secure your position with a team that believes its people are its greatest asset**

**About The Role**

As a Front Office Clerk, you are responsible for providing administrative support and assistance to patients and their families upon their arrival at the hospital. You will also assist the reception, administration and clinical teams by coordinating the necessary clerical requirements for patients’ admission to discharge.

Responsibilities of this job may include:

- Admission scheduling processes to ensure appropriate bed management and utilisation
- Managing incoming and outgoing calls to the front desk.
- Provide timely and accurate information to queries by patients, visitors and other staff and departments.
- Work alongside medical staff, colleagues, patients and visitors to ensure a smooth hospital experience for patients.
- Compilation and management of patient admission papers and clinical notes.

The position requires someone who has flexibility to work across a 7 day rotating roster (AM/PM and weekends).

**Your Skills and Experiences**

***Essential to this role is previous administrative experience, ideally but not necessarily within the health care industry. You will have the proven ability to work well under pressure and effectively prioritise your task list day-to-day. Strong customer service and relationship development skills will be key as you will be regularly interacting with patients, staff and hospital stakeholders in the course of your duties.

You will also bring,
- Enthusiastic and a positive “can do” attitude
- Willingness to learn new things and contribute effectively to a team environment
- Strong computer and typing skills (experience in Meditech, Medtech32 and Microsoft Office highly desirable)
- Any certificates in Medical Administration or Medical Terminology will be highly regarded.
- Experience in processing Health Fund Documentation will also be highly regarded.

**Benefits of Ramsay**
- **_Ramsay Employee Club_** - access deals across multiple retail & hospitality venues, and discounts across entertainment ticketing
- **_Employee Assistance Program_** - access counselling, wellbeing services, legal and financial assistance
- **_Access to Ramsay corporate discounts_** including private health insurance choices, gym memberships, discounted IT hardware and software and travel/ holiday discounts.
- Learn and grow with us, we offer assistance and support for **_professional development_**

**Requirements**:
***Everyone who joins Ramsay:

- Must be **vaccinated against Covid-19, **a vaccine approved by the Australian Technical Advisory Group on Immunisation
- _Must provide a _**National Police** check conducted within the previous 12 months
- According to the role, Ramsay may require a **Working-With-Children** check and **proof of immunisation** against infectious diseases

***How to apply**

For enquiries, please contact:
Leah Embling, Patient Administration Manager

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