Front Office Clerk

23 hours ago

Melbourne, Australia Ramsay Health Care Full time

**About The Role**

Our Linacre Private Hospital is seeking for a cheerful and experienced casual Front Office Clerk to join our wonderful Front Office team. In this role, you will be responsible for providing administrative support and assistance to patients and their families upon their arrival at the hospital. You will also assist the reception, administration and clinical teams by coordinating the necessary clerical requirements for patients’ admission to discharge.

Key responsibilities of this job include:

- Admission scheduling processes to ensure appropriate bed management and utilisation
- Managing incoming and outgoing calls to the front desk.
- Provide timely and accurate information to queries by patients, visitors and other staff and departments.
- Work alongside medical staff, colleagues, patients and visitors to ensure a smooth hospital experience for patients.
- Compilation and management of patient admission papers and clinical notes.

**Your Skills and Experiences**
- To succeed in this role, you will be an enthusiastic individual with a passion for customer service and enjoys being part of a busy environment. The ability to converse and be empathetic while managing a busy flow of admissions and discharges is a key skill needed for this role. You will have strong communication and interpersonal skills and should be comfortable working in a team of doctors, nurses, pathologists, administrators and non-clinical staff.

You will also bring:

- Computer literacy including the Microsoft Office suite of programs
- Experience either in a medical setting or a patient-facing role will be a good fit.
- Experience with Patient Management Systems, ideally Meditech, is highly desired.

**Benefits of Ramsay**
- **_Ramsay Employee Club_** - access deals across multiple retail & hospitality venues, and discounts across entertainment ticketing
- **_Employee Assistance Program_** - access counselling, wellbeing services, legal and financial assistance
- **_Access to Ramsay corporate discounts_** including private health insurance choices, gym memberships, discounted IT hardware and software and travel/ holiday discounts.
- Learn and grow with us, we offer assistance and support for **_professional development_**

**Requirements**:
***Everyone who joins Ramsay:

- Must be **vaccinated against Covid-19, **a vaccine approved by the Australian Technical Advisory Group on Immunisation
- _Must provide a _**National Police** check conducted within the previous 12 months
- According to the role, Ramsay may require a **Working-With-Children** check and **proof of immunisation** against infectious diseases

**How to apply**

For enquiries, please contact:
Dara Bushby, Executive Assistant/Business Office Manager

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