Customer Service Manager

2 weeks ago

Tullamarine, Australia Travvia Group Full time

JUCY Rentals has an exciting new opportunity at our Melbourne Branch We are looking for an experienced and dynamic leader to come in and manage Branch Operations to ensure our branch is running smoothly and efficiently. Expressions of interest are now open.

**What you'll be doing?**
- Oversee the Branch operations including fleet management, vehicle repairs and maintenance, vehicle bookings ensuring effective and efficient processes and procedures are consistently delivered
- Deliver and champion agreed business plan and strategic objectives within annual budget, for branch and workshop
- Oversee the management of budgets and financial plans as well as controlling expenditure
- Lead, mentor and empower team to achieve team objectives
- Establish and maintain excellent relationships with all stakeholders and colleagues through effective networking and development of high value relationships

**To be successful in this position you will need**:

- Minimum of 2 years people management and leadership experience within and across diverse teams.
- Experience in delivering high levels of customer service and leading & positively influencing a high performing team to achieve this
- A proven background in driving change - successfully changing systems, processes, capabilities, individual mind sets and culture
- Proven experience in budget management
- Excellent attention to detail and passion for managing a busy operation
- Proven success in managing workshops and/or Fleet management
- Sound knowledge of vehicle compliance
- Vehicle sales experience
- Experience in rental campers/cars, tourism preferred
- Experience managing relationships with third party suppliers
- A full driver’s license
- Available to work weekends and public holidays on occasion when required.

**At JUCY we offer**:

- Opportunity to take your career further in the Tourism industry
- Amazing company culture, working with people from all over the world
- Great JUCY perks, such as 5 days free campervan/car hire in Australia and New Zealand, and discounts at some of Australasia’s top Tourism and Hospitality attractions and destinations.
- Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day.

If your idea of managing a branch is a paper pushing desk job, then this is not the job for you

We can't promise that this job will be easy, but we can promise support and the opportunity to work in a fun and vibrant environment, as part of a passionate and motivated team

Pay: $70,000.00 - $80,000.00 per year

Work Location: In person

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