Customer Service Representative

3 days ago

Tullamarine, Australia Alchemy Global Solutions Full time

**ABOUT ALCHEMY**

Alchemy was founded to help consumers and enterprises realise the full value of used technology so that we can help make buying a used smartphone, laptop or other technology an easy and reliable experience for all users.

Aside from the obvious economic benefits available to users, of buying used/refurbished technology, Alchemy also promotes the massive environmental benefits associated with the tech circular economy and, as a leader in this industry, Alchemy prides itself on our positive environmental impact by reducing electronic waste and ensuring that devices avoid burials and cremations; and are given the chance to be reincarnated.

Our focus on used tech trading generates rich and valuable data on device resale values, which our team of data analysts and industry experts use to advise our customers on future price projections and ultimately help to shape industry buy-back and recycling programs that continue to build the circular economy across the globe.

We only work with the world’s leading tech and telco companies to jointly deliver solutions that result in consumer delight. We seek only the very best people to enable us to deliver our vision - if this is you, come and meet the Alchemists.

**ROLE DESCRIPTION**

**KEY RESPONSIBILITIES**
- Respond to incoming customer inquiries in a timely and thoughtful manner
- Own customer issues from problem through to resolution
- Improve customer service experience, create engaged customers and facilitate organic growth

**We Have**:

- An experienced, innovative bunch of people - leaders in their field - unparalleled in tech trade in solutions and re-marketing
- Sophisticated partners and investors that give Alchemy a financial edge and credibility
- Outstanding technology platforms and solutions that are available globally to our customers
- A disruptive business model that makes Alchemy a compelling partner to customers and suppliers alike
- A winning attitude based on our ability to deliver and our appetite to do so

**You Have**:

- Experience in providing customer service support
- Fluent Japanese is desirable but not essential
- Must be fluent in English and have excellent written communication skills
- Working experience in E-commerce is a plus
- Have excellent written and verbal communication skills
- Experience with online marketplaces such as Kogan, eBay, Catch or Amazon is an advantage
- Be outgoing and enjoy working in an open, team-driven environment
- Have experience handling a high-volume workflow in a professional setting
- Gain satisfaction from helping others
- High attention to detail and ability to read and analyse data and other written information

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Tullamarine, VIC 3043: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Tullamarine, VIC 3043

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