Customer Service

3 days ago

Tullamarine, Australia O'Brien Glass Industries Limited Full time

**We are currently looking for Customer Service Consultants for our Glazing Division.**

**The local branch is situated in Tullamarine however you are able to work hybrid once fully trained.**

We are looking for superstars who have strong customer service and the ability to provide quotes and bookings to customers.

**About the role**:

- Be responsible for first call resolutions of our customers domestic and commercial glass replacement needs
- Work closely with the Sales, Planning and Glazing teams
- Full training will be provided, with support from experienced team members
- Flexible rostering from 8.00am to 7.00pm Monday to Friday and 8.30am to 4.00pm Saturdays (Overtime / Penalty rates)

A**bout you**
- Must have call center, sales experience and the ability to convert quotes to bookings
- Possess a natural drive for results, with the ability to sell a trade-based product
- Excellent communication skills, with the ability to connect with a varied audience
- Strong administrative skills including attention to detail and accuracy
- The ability to organise, multitask and prioritise your daily responsibilities in a fast paced environment
- Building industry experience / knowledge is an advantage

**Benefits**:

- Ongoing incentive scheme for reaching achievable set targets
- Ability to work hybrid or from home, once fully trained
- In-depth and ongoing training provided along with your equipment
- Quarterly and annual reward and recognition program

As part of **Belron®**, the world's leading glass specialists operating in 35 countries, **O'Brien®** put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

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